About the Role
The company is seeking an experienced Automotive Workshop Operations Manager to ensure the workshop runs smoothly and efficiently. In this vital role, you will lead the technical team and coordinate repair jobs, ensuring quality workmanship and timely vehicle delivery. Your ability to organize and motivate the team will be crucial, especially during busy periods.
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Key Responsibilities
- Keep daily workshop operations running smoothly, from vehicle inspections and diagnostics to repairs and maintenance.
- Lead technicians and mechanics, assign jobs, and ensure everyone knows their priorities.
- Plan repair schedules and balance workloads to meet deadlines and delivery commitments.
- Assist the team in troubleshooting challenging mechanical and electrical issues when needed.
- Check work progress and ensure repairs meet quality standards before vehicles are handed back to customers.
- Identify delays and workflow issues early, finding practical solutions.
- Keep customers and internal teams updated on repair progress, findings, costs, and expected completion dates.
- Review job orders, repair estimates, and parts requirements to maintain proper planning and cost control.
- Coordinate with suppliers and parts teams to ensure the workshop has necessary components and materials.
- Ensure tools, diagnostic equipment, and workshop machinery are properly maintained and used safely.
- Maintain accurate service records, repair documentation, and job progress reports.
- Uphold a clean, safe, and organized working environment in line with workshop procedures.
- Seek ways to improve turnaround times, team productivity, and overall workshop efficiency.
- Support and coach team members to strengthen their technical skills and performance.
- Investigate recurring repair issues and implement solutions to prevent reoccurrence.
- Monitor workshop performance and propose ideas to management for improving service quality and resource use.
- Collaborate closely with management to achieve operational targets and deliver a consistently positive customer experience.
Requirements
- Previous experience managing or supervising an automotive workshop or service center.
- A diploma or degree in Automotive Technology, Automotive Engineering, Mechanical Engineering, or a related field.
- Strong knowledge of vehicle diagnostics, mechanical and electrical systems, servicing, and repair procedures.
- Ability to lead a technical team, manage competing priorities, and keep jobs moving.
- Good organizational and problem-solving skills, with a practical approach to day-to-day challenges.
- Understanding of workshop scheduling, spare parts coordination, equipment maintenance, and cost control.
- Strong communication skills and the ability to work effectively with technicians, customers, suppliers, and management.
- Commitment to quality workmanship, workplace safety, and continuous improvement.
- Must currently be based in the UAE and available for an in-person interview in Dubai.
Salary
AED 15,000 - 20,000
