AV and Collaboration Technology Specialist

We are seeking a skilled AV and Collaboration Technology Engineer to support the design, deployment, and maintenance of AV and collaboration solutions across meeting rooms, conference spaces, and enterprise environments. This role will be responsible for the daily operations, troubleshooting, and optimization of AV systems, video conferencing platforms, and collaboration tools.

Key Responsibilities:

1. AV System Installation & Maintenance

   • Installation, configuration, and testing of AV hardware, control systems, video conferencing equipment, and digital displays.
   • Perform routine maintenance and firmware updates on AV devices.
   • Ensure all meeting rooms and collaboration spaces are operational, clean, and functional.
   • Maintain AV asset inventory and track equipment usage, repairs, and replacements.

2. Support & Troubleshooting

   • Provide Tier 1 and Tier 2 support for AV and collaboration tools, escalating complex issues as needed.
   • Diagnose and resolve hardware, software, and network-related AV issues.
   • Support executive meetings, town halls, and live events to ensure seamless AV operations.
   • Train end-users on best practices for AV and video conferencing tools.

3. AV & Collaboration Technology Operations

   • Monitor and manage AV systems remotely using management tools for Crestron, Extron, Q-SYS, and other AV control platforms.
   • Ensure AV systems are properly integrated with IT infrastructure, following company security and compliance standards.
   • Collaborate with IT teams to troubleshoot network-related AV issues and ensure stable connectivity.

4. Meeting Room & Event Support

   • Set up and configure meeting spaces, boardrooms, training rooms, and huddle spaces with video conferencing and collaboration tools.
   • Provide on-site and remote support for live events, executive meetings, and hybrid workspaces.
   • Coordinate with vendors and service providers for repairs, upgrades, and replacements.

5. Documentation & Process Improvement

   • Maintain documentation for AV room setups, system configurations, and troubleshooting guides.
   • Assist in developing Standard Operating Procedures (SOPs) for AV support.
   • Continuously improve AV workflows and processes to enhance system efficiency and user experience.

Key Skills & Qualifications:

• Experience: 3-5 years in AV support, installation, or operations.
• AV Technology Expertise: Hands-on experience with Crestron, Extron, Q-SYS, AMX, Biamp, Dante, Shure, and other AV control and audio systems.
• Collaboration Tools: Experience supporting Microsoft Teams Rooms (MTR), Zoom Rooms, Cisco Webex, Poly, Logitech, and other video conferencing platforms.
• Technical Knowledge: Basic understanding of AV-over-IP, network configurations, and signal flow.
• Support & Troubleshooting: Strong problem-solving skills in resolving AV hardware and software issues.
• Certifications (Preferred): CTS, Crestron, Extron, Q-SYS, or equivalent AV-related certification.
• Soft Skills: Strong communication, customer service orientation, and ability to work in a fast-paced environment.