The company Corporate Technology Support is transforming how operational support is delivered to our end users through a service-focused organization that provides a consistent, responsive, and world-class technology experience.
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The AV and Event Operations Specialist will play a key role in supporting audio-visual operations, live streaming, video production, and event delivery across the company. This hands-on, customer-facing role requires technical versatility, strong organizational skills, attention to detail, and the ability to work calmly in a fast-paced environment. The successful candidate will assist in managing logistical details, providing on-site support, troubleshooting AV issues in real time, and contributing to continuous improvement across AV and event operations.
Key Responsibilities
- Set up, operate, maintain, and troubleshoot AV, conferencing, streaming, and production equipment for meetings, events, broadcasts, and hybrid experiences.
- Support live streaming and video production activities to ensure smooth, reliable, and high-quality event delivery.
- Conduct pre-event technical checks, risk assessments, and equipment readiness reviews to minimize disruptions during live execution.
- Assist in developing event plans, timelines, checklists, run-of-show documentation, budgets, and post-event reporting.
- Coordinate event logistics, including vendors, venues, equipment setup, transportation, room layouts, seating, lighting, AV requirements, permits, licenses, and supporting documentation.
- Support site visits, venue inspections, event setup, live execution, and post-event breakdown to ensure all elements are delivered according to plan.
- Provide on-site technical and operational support, ensuring stakeholder, presenter, vendor, and attendee needs are met professionally and efficiently.
- Maintain communication with internal teams, vendors, and stakeholders throughout the event lifecycle to confirm requirements, manage risks, resolve issues, and ensure alignment.
- Deliver exceptional customer service and contribute to a seamless end-user experience across all AV and event interactions.
- Gather feedback, identify lessons learned, and contribute to continuous improvement of AV operations, event processes, documentation, playbooks, and best practices.
Qualifications
- Bachelor's degree in Event Management, Communications, Media Production, or a related field.
- Minimum of 2 years of experience in AV operations and event support.
- Proven track record of supporting successful events and delivering high-quality results.
- Experience with live streaming and video production preferred.
- Hands-on experience with AV equipment (e.g. cameras, microphones, lighting, projectors).
- Familiarity with video conferencing and live streaming platforms (e.g. Zoom, Microsoft Teams, YouTube Live).
- Understanding of media and streaming standards, including H.264, H.265, AAC, Dolby Digital, RTMP, HLS, DASH, HD, Full HD, and 4K.
- Strong organizational, multitasking, and problem-solving skills.
- Ability to work calmly under pressure and adapt to changing event requirements.
- Experience coordinating with vendors and stakeholders to support event logistics and delivery.
