About the Role:
As an AV Technical Support Technician, you will provide professional technical support for Audio Visual (AV) systems, encompassing installation, configuration, troubleshooting, preventive maintenance, and customer support. Your primary goal will be to ensure the reliability of AV systems and the prompt resolution of customer issues within agreed service levels.
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Role and Responsibilities:
- Install, configure, test, commission, and maintain AV systems and equipment.
- Troubleshoot and repair projectors, professional displays, LED/LCD screens, video walls, interactive displays, audio systems, microphones, speakers, amplifiers, control systems, and conferencing solutions.
- Support meeting rooms, boardrooms, classrooms, auditoriums, and digital signage solutions.
- Configure and troubleshoot signal distribution and connectivity, including HDMI, HDBaseT, IP-based AV, audio/video switching, and network-connected AV devices.
- Provide technical support for video conferencing and collaboration systems.
- Perform preventive and corrective maintenance according to service requirements and SLAs.
- Conduct site surveys and support the preparation of technical requirements and solution designs.
- Diagnose hardware, software, connectivity, cabling, and configuration issues.
- Coordinate with manufacturers/OEM technical support for complex escalations.
- Complete service reports, Work Orders, installation documents, and customer acceptance documentation.
- Maintain accurate records of installed equipment, serial numbers, configurations, and service history.
- Provide customer training and basic operational guidance after installation.
- Support project teams during installation, testing, commissioning, and handover.
- Follow company safety, quality, and technical standards.
- Maintain high levels of first-fix performance, response time, resolution time, and customer satisfaction.
Qualifications and Education Requirements:
- Diploma degree in Electronics, Electrical Engineering, IT, Telecommunications, Audio Visual Technology, or a related discipline.
- Minimum 3–5 years of hands-on AV technical experience.
- Strong experience in AV installation, troubleshooting, and maintenance.
- Good understanding of AV networking, signal flow, cabling, audio/video protocols, and control systems.
- Experience with major professional AV brands is preferred.
- OEM or industry AV certifications are an advantage.
- Good English communication and technical documentation skills.
- Valid Saudi driving license is preferred.
Preferred Skills and Competencies:
- Strong hands-on knowledge of AV troubleshooting, audio/video signal flow, video conferencing, and professional displays/projectors.
- Control systems, AV-over-IP/networking, structured cabling, and testing/diagnostic tools.
- Technical Expertise
- Troubleshooting
- Customer Service
- Problem Solving
- Accountability
- Teamwork
- Documentation
- Time Management
- Ability to Work Independently at Customer Sites
