About the Role
The AVP, Customer Services role is responsible for the management of Middle Office & Client Services within Global Private Banking, Brokerage, and the company Securities. This position supports the Middle Office & Client Services team while operating within Group policies, organizational governance frameworks, and the approved authorization matrix.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities
- Support the MO & CS team both individually and collectively toward improved performance and quality.
- Identify and prioritize problems, solving them promptly and effectively.
- Regulate all matters related to policy and procedures.
- Supervise the entire Middle Office & Client Services teams at the company Dubai Branch.
- Proactively suggest and implement corrective measures where appropriate.
- Assist with internal and external audits, fulfilling all requirements and providing necessary client-related paperwork.
- Consult with and support the Regulator (SCA) regarding client-related needs and documents.
- Oversee the institutional desk for client services and middle office, ensuring adherence to policies and procedures throughout the company.
Requirements / Qualifications
- Bachelor’s degree in Business Administration with thorough knowledge of share market procedures, operational processes, and related computer systems.
- A minimum of 10 years of experience in the financial services industry, including brokerage, equity, investment, and financial markets.
- In-depth understanding of SCA and market rules and regulations.
- Extensive experience in an analytical role is essential.
- Ability to raise and escalate critical issues to develop solid action plans for resolving daily operational challenges.
- Strong organizational skills, with the ability to prioritize work and manage communication effectively to meet schedules and deadlines.
- Strong working knowledge of local market products and services.
