AVP & Lead, Credit Control

About the Role / About the Job
The role is responsible for managing credit limits related to credit facilities and guiding team members in day-to-day transactions concerning limit encoding and control. Additionally, the individual will ensure compliance with the approved terms and adherence to the policies, processes, and procedures of the organization’s head office, representative offices, international branches, and regulators.

Key Responsibilities

• Direct supervision and engagement on timely fulfilment of day-to-day tasks, business requirements, and regular housekeeping activities in accordance with the regulatory and performance standards of the organization.
• System authorization of encoding of credit limits, limit activation, CA’s, Facility Offer Letter (FOL) and other related releases from the Credit / Documentation Unit, Project Payment Certificate (PPC) discounting/ settlements, Share Valuation Report (SVR), availment tickets, suspension of interest, write-off entries, charges and fees, fixed deposit lien release, and all other limit control related tasks.
• Authorization of Internal Memos (IOM), Customer grade change.
• Monitor work submission channels (emails or any other workflow channels in use) for daily task allocation within the Unit.
• Oversee issuance and sign-off of Liability/No Liability Certificates.
• Authorization of corporate obligor details based on requests received from UAE and International branches (in accordance with the approved operating model) aligned with local regulations of the respective jurisdictions.
• Ensure performance of daily or periodic tasks, updating of trackers, proper archival of documents in custody, oversee monthly activities including review of Credit limits in GLCMS, and accuracy concerning the application of interest rates in the system (ADI/ACI/GDI/GCI).
• Target 100% satisfaction rating by internal customers by providing superior service quality, managing internal customer relationships, and ensuring that queries and exceptions are addressed efficiently with proactive measures.
• Ensure timely response to service and support requests, queries, escalations, and deficiency reports.
• Stay abreast of the latest developing concepts, new regulations from the UAE Central Bank, other legal entities, and Corporate Credit guidelines.
• Create efficient leave plans within the team to support operational tasks.
• Maximize available manpower to meet business demands and ensure rational distribution of tasks/transactions among team members.
• Facilitate on-the-job training for staff and conduct knowledge-sharing sessions.
• Identify suitable training for self and team members and monitor overall output of the team.
• Create adequate back-up for self and each team member.
• Ensure timely performance feedback, recognition, and acknowledgement.
• Provide appropriate guidance and clarity to team members on adherence to organization values and policies.
• Conduct regular constructive and objective performance feedback/review sessions.
• Support the Unit Head by undertaking designated back-up duties and assist in various business endeavours.
• Undertake special projects/assignments as delegated by HO- CCU & Sanctions / HCAD / Senior Management ensuring timely and adequate engagement.
• Spearhead the creation of comprehensive Standard Operating Procedures (SOP), Service Level Agreements (SLA), Process Notes (PN), and other related guidelines and control tools.
• Track TAT against agreed SLA’s and provide regular updates to Management on unit productivity.
• Ensure adherence to published Standard Operation Procedures (SOP) and an understanding of relevant products, procedures, and Delegation of Authority (DOA) of the Bank.
• Complete the annual Risk and Control Self-Assessment (RCSA) exercise as required and perform operational risk control assurance testing for the RCSA.
• Maintain and update the annual Business Continuity Plan (BCP) for the Unit, Conduct Business Impact Analysis (BIA), and Risk Assessment to identify critical business functions/processes.
• Prepare and analyze various reports as directed by HO- CCU & Sanctions / HO-CAD/ Senior Management.
• Identify service improvement opportunities and spearhead implementation.
• Report Key Risk Indicators (KRI) and operational near miss/loss incidents in a timely manner.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.
• Demonstrate compliance with the organization’s values and ethics and support the establishment of a value-driven culture within the bank at all times with Continuous Improvement.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards, with a focus on achieving zero loss and targets for adherence to TAT standards and customer satisfaction scores.
• Put forward process improvement proposals and collaborate with management to introduce strong tools/processes to identify/ease BAU risks.
• Ensure excellent housekeeping standards.

Requirements / Qualifications

• Bachelor’s degree or related discipline.
• Relevant experience in the banking sector with at least 6 years in similar positions of progressively increasing managerial responsibilities in the credit facility function.