AVP, Trade Support - Dealer Assist & Data Readiness

About the Role
The role supports the VP & Head of GM MO Trade Support by managing day-to-day Dealer Assist and Data Readiness activities across Global Markets products, ensuring Front Office Sales and Trading desks receive timely, accurate and consistent operational support. Key functions include coordinating client ready-to-trade activities, product activation readiness, counterparty setup, account and portfolio readiness, managing static/reference data dependencies, SSI enrichment requirements, and new product operational readiness from a Trade Support perspective. The role manages T0 Dealer Assist requests, trade booking support queries, allocation support, enrichment follow-up, affirmation/confirmation monitoring support and settlement-readiness dependencies, ensuring timely escalation and hand-off to relevant owner functions. Collaboration with Front Office, Operations, KYC, Credit, Compliance, Technology, and other teams is essential to remove blockers, improve service quality, and support scalable trade execution.

Key Responsibilities

• Dealer Assist Operating Discipline

  • Execute and coordinate daily Dealer Assist activities following approved service standards, request channels, escalation protocols, and handover routines.
  • Manage Front Office request intake, triage, prioritization, allocation, and follow-up across assigned products, desks, or regional coverage points.
  • Support trade booking queries, client account allocations, portfolio allocations, and sales-support requests as required by Sales and Trading desks.
  • Maintain request logs, workload trackers, escalation records, and service commentary for transparent service management. Identify recurring Dealer Assist issues and escalate improvement opportunities to the VP & Head of GM MO Trade Support.

• Client Activation and Ready-to-Trade Coordination

  • Coordinate client onboarding and ready-to-trade activities with KYC, Credit, Compliance, GM Documentation, Reference Data, Operations, and Front Office teams.
  • Track client, counterparty, product, account, portfolio, SSI, static data, and reference-data dependencies for trading enablement.
  • Support product activation and counterparty activation by coordinating required data, documentation, system setup, and stakeholder actions.
  • Escalate onboarding blockers, incomplete setup items, and system-readiness issues impacting Front Office execution.
  • Maintain readiness trackers and provide timely updates on open actions, owners, deadlines, and risks to trade readiness.

• Data Readiness and Static/Reference Data Coordination

  • Support static data, reference data, market data, and SSI readiness activities required for accurate trade booking and downstream processing.
  • Coordinate with Reference Data, Technology, Operations, Market Risk, and relevant owner functions to resolve data-quality or setup issues impacting trade support.
  • Perform completeness checks on operational data dependencies and ensure proper routing, tracking, and escalation.
  • Support new product operational readiness by coordinating data, system, and workflow dependencies from a Trade Support perspective.
  • Identify recurring data-readiness issues and assist in root-cause analysis, remediation actions, and process standardization.

• T0 Trade Support and Enrichment Support

  • Support T0 trade support activities including non-economic booking support and enrichment follow-up.
  • Ensure required trade-support information is available for validation, affirmation, confirmation, and settlement-readiness processes.
  • Address Front Office queries relating to booking support, account/portfolio mapping, SSI enrichment, and missing data.
  • Escalate aged, urgent, or high-impact trade support items to the VP & Head of GM MO Trade Support and relevant owner functions.
  • Ensure unresolved control, reconciliation, collateral, regulatory, or risk-monitoring matters are handed off to appropriate functions as necessary.

• Affirmation, Confirmation and Settlement-Readiness Support

  • Monitor assigned affirmation and confirmation support items, coordinating follow-up with relevant teams.
  • Support settlement-readiness by ensuring account setup, allocation, SSI, and required non-economic data dependencies are complete or escalated.
  • Collaborate with Operations and other teams to resolve trade-support dependencies impacting downstream processing.
  • Track open support items, commentary, owner actions, and escalation status to uphold daily service discipline.
  • Identify upstream data, booking, or workflow causes of recurring trade-support issues for resolution.

• Stakeholder Management and Service Delivery

  • Act as a Trade Support contact for Front Office Sales and Trading desks on Dealer Assist and data-readiness matters.
  • Coordinate across various departments to remove trade-support blockers.
  • Maintain clear communication regarding service status, actions needed, escalation requirements, and next steps.
  • Facilitate effective hand-offs between Dealer Assist, T0 Validation, and other functions.
  • Cultivate a service-oriented culture focused on responsiveness, accuracy, ownership, and clear escalation.

• Reporting, MI and Service Inputs

  • Prepare inputs for service reporting, operational dashboards, request volumes, SLA adherence, and issue themes.
  • Provide commentary on client readiness, data-readiness blockers, Dealer Assist activity, and trade-support escalations.
  • Maintain request and readiness trackers to support management visibility and performance analysis.
  • Contribute to KPI and service-quality inputs required by upper management.
  • Support enhancements for standardized MI and dashboard activities.

• Process Improvement, Automation and UAT

  • Identify and pursue opportunities to simplify request management and improve service visibility.
  • Participate in UAT, workflow design, and automation initiatives affecting Dealer Assist and Data Readiness processes.
  • Support the standardization of templates, procedures, and escalation formats.
  • Promote continuous improvement initiatives to enhance service quality and operational scalability.
  • Assist with knowledge transfer and cross-training between teams.

• People, Capability and Coverage Support

  • Coach specialists and support task allocation within the team.
  • Assist in documenting procedures and training materials for Trade Support activities.
  • Advocate for accountability, ownership, and consistent service standards across the team.
  • Promote resilience and cross-training initiatives.

Key Working Relationships

• Internal stakeholders include:

  • VP & Head of GM MO Trade Support
  • Head of Global Markets Middle Office
  • Controls & Governance
  • Front Office Sales and Trading desks
  • Operations, Product Control, Market Risk, Finance, Compliance, Legal, Technology, Credit, KYC, GM Documentation, Reference Data, and regional Middle Office teams.

• External stakeholders may include clients, counterparties, custodians, brokers, clearing channels, or market infrastructure providers for trading support, client readiness, and settlement-readiness activities.

Requirements / Qualifications

• Bachelor’s degree in finance, Banking, Economics, Business Administration, Accounting, or a related discipline; professional qualification preferred.
• 7+ years of experience in Global Markets Operations, Middle Office, Trade Support, Dealer Assist, Client Onboarding, Reference Data, Front Office support, or related operational functions.
• Strong understanding of Global Markets products including FX, Money Markets, Rates, Derivatives, Commodities, Capital Markets, and structured products.
• Familiarity with trade lifecycle processes including client readiness, product activation, counterparty setup, trade booking support, enrichment, validation, affirmation, and settlement-readiness support.
• Experience collaborating with Front Office, KYC, Compliance, Technology, Operations, Product Control, and regional teams.
• Knowledge of systems and platforms such as Murex, Bloomberg, MarkitWire/matching platforms, reference-data tools, and workflow trackers.
• Strong stakeholder management, communication, escalation, documentation, and service delivery skills.
• Experience with process standardization, automation, UAT, operational changes, and service improvements.

Preferred / Beneficial Skills

• Global Markets Trade Support expertise
• Client activation and ready-to-trade processes
• Static, SSI, and reference data coordination
• Cross-functional stakeholder management
• Service performance reporting
• Attention to detail, clear communication, accountability, and prioritization under pressure
• Ability to manage multiple requests and promote a collaborative environment across functions.