About the Job:
Job Code: JPC – 5648
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Job Purpose:
To perform installation, maintenance, troubleshooting, and repair of heavy equipment, including Forklifts, Excavators, Aerial Work Platforms (AWP), and other earth-moving machinery. The role ensures high-quality technical support, timely field service delivery, compliance with safety standards, and efficient communication with customers and internal teams within the heavy equipment rental industry.
Key Responsibilities:
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Technical Service & Maintenance:
- Install, maintain, troubleshoot, and repair equipment and machinery such as Forklifts, Excavators, AWPs, and similar heavy equipment.
- Perform preventive maintenance and routine inspections to ensure optimal equipment performance.
- Diagnose faults and provide effective repair solutions with high attention to detail.
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Customer & Field Support:
- Deliver technical support to customers and internal teams on-site and remotely.
- Demonstrate strong field service management and communication skills when interacting with clients.
- Ensure prompt response to service calls and resolve issues efficiently.
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Operational Excellence:
- Document service activities, maintenance tasks, and repairs accurately.
- Maintain compliance with safety standards, operational policies, and company procedures.
- Support continuous improvements in service processes and equipment handling.
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Coordination & Reporting:
- Coordinate with various teams to ensure timely resolution of technical issues.
- Prepare service reports, highlight critical problems, and recommend corrective actions.
- Ensure availability and proper use of required tools, equipment, and materials.
Qualifications:
- Bachelor’s degree or diploma in Mechanical Engineering, Electrical Engineering, or a related field.
- Strong technical expertise and proven experience in a similar role.
- Valid driver’s license.
- Mandatory hands-on experience working with Forklifts, Excavators, AWPs, and other heavy earth-moving equipment.
- Experience in troubleshooting, maintenance, repair, and field service operations.
- Strong problem-solving skills, communication abilities, and teamwork orientation.
- Willingness to travel for on-site service support.
