Backbone Technical Program Manager, Rest of World Backbone

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services is looking for a Technical Infrastructure Program Manager (TIPM) to support one of the world's largest telecommunications networks, focusing on long-haul leased capacity management across APAC and EMEAI regions. This role, within the Global Connectivity Infrastructure Development (GCID) organization, is responsible for driving strategic improvements in leased capacity delivery, data quality management, and infrastructure tool optimization. The ideal candidate will have proven experience, strong ownership, and passion for managing complex telecommunications infrastructure programs. You will oversee quality control systems, drive vendor management, and ensure accurate documentation across multiple platforms while collaborating with Business Developers and stakeholders globally. This position offers the opportunity to implement innovative solutions and operational efficiencies in our hyper-scaled cloud infrastructure, supporting Amazon's expanding global network presence and connectivity needs.

Work Conditions
This role involves managing leased capacity delivery and data quality across APAC/EMEAI regions. Daily activities include coordinating with Business Development teams, Network Operations, and external vendors to ensure efficient delivery and documentation. You'll drive process improvements, maintain quality control standards, and manage stakeholder communications. The role requires strong attention to detail, problem-solving skills, and the ability to handle multiple priorities. You'll be responsible for identifying operational efficiencies, standardizing data management practices, and ensuring accurate tracking of lease agreements and infrastructure documentation.

Key Responsibilities

• Serve as a key member of the Rest of World backbone team, managing the long-haul backbone leased capacity delivery plan across APAC/EMEAI
• Manage and track approved network plans with internal stakeholders and planners until infrastructure is in service
• Provide regional managers with regular updates through standardized reporting mechanisms
• Drive process improvements through tool optimization and automation
• Drive data quality improvement initiatives and implement standardized processes for leased capacity management
• Maintain accurate records of leased capacity agreements, costs, and capacity utilization across regions
• Vendor management to ensure timely delivery, accurate documentation, and measure progress through quality KPIs
• Develop quality management programs that track defects, mitigate risks, standardize root cause analysis, and implement KPIs to rate vendor success
• Manage relationships with providers and maintain strategic business alignment
• Interface with internal stakeholders (Business Development, Network Planning, Finance, and Engineering teams) to align on requirements
• Coordinate with internal teams to ensure proper handover and documentation
• Understand technical components for network connectivity, including ILA requirements and power specifications
• Proficient in software scripting (Python or equivalent) for developing tools to enhance data aggregation and reporting activities
• Leverage AI tools to develop document creation processes, auto-coding, and support advanced decision-making capabilities