AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
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You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
AWS has an exciting Backbone Technical Infrastructure Program Manager (TIPM) opportunity in Dubai available for a UAE national with a family book. This role, within the Global Connectivity Infrastructure Development (GCID) organization, is responsible for driving strategic improvements in leased capacity delivery, data quality management, and infrastructure tool optimization. The ideal candidate will have proven experience, strong ownership, and passion for managing complex telecommunications infrastructure programs.
Key Responsibilities
- Serve as a key member of the Rest of World backbone team, managing the long-haul backbone leased capacity delivery plan across APAC/EMEAI
- Manage and track approved network plans with internal stakeholders and planners until infrastructure is in service
- Provide regional managers with regular updates through standardized reporting mechanisms
- Drive process improvements through tool optimization and automation
- Drive data quality improvement initiatives and implement standardized processes for leased capacity management
- Maintain accurate records of leased capacity agreements, costs, and capacity utilization across regions
- Vendor management to ensure timely delivery, accurate documentation, and measure progress through quality KPIs
- Develop quality management programs that track defects, mitigate risks, standardize root cause analysis, and implement KPIs to rate vendor success
- Manage relationships with providers and maintain strategic business alignment
- Interface with internal stakeholders (Business Development, Network Planning, Finance, and Engineering teams) to align on the requirements
- Coordinate with internal teams to ensure proper handover and documentation
- Understand technical components for network connectivity, including ILA requirements and power specifications
- Proficient in software scripting (Python or equivalent) for developing tools to enhance data aggregation and reporting activities
- Leverage AI tools to develop document creation processes, auto-coding, and support advanced decision-making capabilities
Work Conditions
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. Our inclusive team culture fosters curiosity and connection, promoting innovative ideas and continuous collaboration.
Basic Qualifications
- UAE National with family book
- 5+ years vendor and project management experience
- 3+ years of technical infrastructure management experience
- Knowledge of best practices and emerging technologies related to infrastructure (e.g., network, data center, hardware, software)
- Experience with varying scenarios of infrastructure builds
Preferred Qualifications
- Knowledge and experience with submarine cable systems
- Experience interacting with and guiding senior management within a company and working across commercial, technical, domestic, and international arms of an organization
- Ability to merge traditional project management with agile processes
- Experience in automation, operational excellence, or continuous improvement techniques
Join us at AWS and be a part of a diverse and inclusive culture that empowers individuals to succeed while delivering the best for our customers.
