Banking Application Support Analyst

About the Role
We are currently looking for a Banking Application Support Analyst for our operations in Bahrain. This role is vital to ensuring the smooth functioning of mission-critical banking applications and providing first-level help desk support outside of normal working hours.

Responsibilities

• Run all operational tasks for mission-critical banking applications.
• Monitor and ensure service availability for 24x7 operations.
• Perform data backups for all business applications.
• Ensure data replication from main sites to disaster recovery sites in Bahrain and London.
• Escalate user-reported issues and system/application faults.
• Take over first-level help desk responsibilities after normal working hours.
• Provide support to other IT teams as necessary.

Qualifications

• Minimum bachelor's degree.

Experience Requirements

• Minimum of 1-2 years of experience in IT Operations.

Areas of Knowledge / Experience

• Experience in data center operations, including monitoring, incident handling, and escalation.
• Previous experience in the banking domain or working with financial institutions is required.
• Working knowledge of databases such as Oracle and SQL Server is essential.
• IT certifications in areas like Windows, Linux, and SQL will be considered an advantage.
• Non-IT certifications, such as ITIL, are a plus.