About the Role:
We're looking for someone to join our VIP Institutional Growth & Operations team, supporting the growth, activation, and day-to-day operations of our institutional and VIP client products. You'll drive client growth initiatives while keeping the operational engine running cleanly. It's a high-exposure role for someone early in their career who wants to learn how an institutional product grows and operates end to end.
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What You’ll Do:
- Identify and research high-potential institutional, broker, and VIP prospects to support client acquisition and business growth.
- Drive growth initiatives by supporting prospect pipeline development, account expansion plans, and reactivation of dormant high-value accounts.
- Coordinate client proposals, POCs, incentive structures, and follow-ups to support client engagement and activation.
- Monitor client activity and program performance through daily and weekly reports covering trading volume, client concentration, activation, and growth metrics.
- Analyze data from internal data warehouses and BI tools, validate reporting accuracy, and flag anomalies or trends for further investigation.
- Partner with Product, Compliance, Legal, Middle Office, and Support teams to streamline client onboarding, resolve operational bottlenecks, and ensure smooth execution of growth initiatives.
- Improve operational efficiency by maintaining process documentation and playbooks, identifying manual workflows, and recommending automation opportunities.
What We’re Looking For:
- 0–2 years of experience (internships count) in operations, business/commercial analytics, product ops, growth, or a related function.
- Strong attention to detail and comfort working with numbers, thresholds, and structured criteria.
- Working proficiency with spreadsheets; basic SQL or a clear willingness to learn quickly.
- Clear written communication, able to summarize data and decisions crisply for stakeholders.
- Highly organized; able to juggle recurring deadlines and batch processes without dropping details.
- Based in the UAE or able to work effectively on a UAE-aligned schedule (remote).
Nice to Haves:
- Familiarity with crypto / exchange / fintech products and VIP or institutional client programs.
- Understanding of trading mechanics (spot/futures, maker/taker, fee tiers, rebates).
- Exposure to BI tools and data warehouses.
Why the company
- Shape the future of finance
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle challenging projects in a fast-paced and innovative environment with autonomy
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)
The company is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
