About the Role
We're looking for someone to join our VIP Institutional Growth & Operations team, supporting the growth, activation, and day-to-day operations of our institutional and VIP client products. You'll drive client growth initiatives while keeping the operational engine running cleanly. It's a high-exposure role for someone early in their career who wants to learn how an institutional product grows and operates end to end.
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What You'll Do
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Growth and Operations Support
- Help identify and research high-potential institutional, broker, and VIP prospects.
- Support growth initiatives, prospect lists, account expansion plans, reactivation of dormant high-value accounts.
- Assist POCs and the growth team in preparing client proposals, incentive structures, and follow-ups.
- Coordinate operational workflows between growth, middle office, and support functions to remove onboarding and activation friction.
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Data & Reporting
- Produce recurring reports (daily/weekly) on client volume, concentration, activation, and program performance.
- Pull and sanity-check data from internal data warehouses / BI tools and flag anomalies early.
- Support ad-hoc analysis for the growth and product teams.
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Cross-Functional Coordination
- Partner with Product, Compliance, and Legal on client eligibility and incentive setup where required.
- Help maintain product documentation, process playbooks, and internal knowledge bases.
- Identify repetitive manual steps and suggest improvements or automation.
What We're Looking For
- 0–2 years of experience (internships count) in operations, business/commercial analytics, product ops, growth, or a related function.
- Strong attention to detail and comfort working with numbers, thresholds, and structured criteria.
- Working proficiency with spreadsheets; basic SQL or a clear willingness to learn quickly.
- Clear written communication, able to summarize data and decisions crisply for stakeholders.
- Highly organized; able to juggle recurring deadlines and batch processes without dropping details.
- Based in the UAE or able to work effectively on a UAE-aligned schedule (remote).
Nice-to-have
- Familiarity with crypto / exchange / fintech products and VIP or institutional client programs.
- Understanding of trading mechanics (spot/futures, maker/taker, fee tiers, rebates).
- Exposure to BI tools and data warehouses.
Why the company
- Shape the future with the world’s leading blockchain ecosystem.
- Collaborate with world-class talent in a user-centric global organization with a flat structure.
- Tackle unique, fast-paced projects with autonomy in an innovative environment.
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
- Competitive salary and company benefits.
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).
The company is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
