Bodyshop Manager

About the Role
This position is pivotal in leading and developing the branch team to achieve gross profit and customer satisfaction targets within a complex body shop operation. The role encompasses a range of responsibilities aimed at enhancing operational efficiency and ensuring high-quality service delivery.

Responsibilities

• Deliver branch gross profit targets through effective business planning, revenue management, pricing discipline, direct-cost control, and capacity utilization.
• Lead initiatives to improve customer satisfaction and resolve escalated service issues efficiently.
• Integrate reception, estimating, workshop, and parts coordination into a streamlined and effective repair process.
• Lead functional supervisors and teams, setting clear performance expectations and developing workforce capabilities.
• Oversee quality, safety, timely delivery, reporting, and corrective action, within the limits of delegated authority.

Qualifications

• Required: Relevant automotive or mechanical diploma, or equivalent practical expertise.
• Preferred: A relevant degree; experience in high-volume, multi-brand body shops and insurer arrangements.

Experience

• Required: At least 7 years in body shop operations, including a minimum of 3 years in supervisory or management roles.

Knowledge, Skills, and Abilities

• Proficiency in relevant workshop-management systems, job records, scheduling, office applications, and operational communication.
• Working knowledge of English for systems, reporting, and correspondence; proficiency in Arabic where customer or local stakeholder interactions are required.