About the Role
The role holder is responsible for managing all day-to-day operations for the assigned branch, including field operations, sales, and administration. The objective is to grow the new equipment and service sales portfolio while ensuring efficient customer service in alignment with business policies and procedures.
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Strategic Responsibilities
- Provides management information and insights on business performance to facilitate decision-making.
- Supports the preparation of the annual budget for the department, tracks expenditure, and ensures adherence to budgetary constraints.
- Assists in developing the workforce plan based on workload analysis and forecasting trends.
- Implements the company's vision, mission, and cultural values across all employee groups.
- Monitors department policies, procedures, and controls to meet legislative requirements and deliver quality services.
Core Responsibilities
- Manages alignment between financial and strategic planning to achieve business objectives.
- Implements branch development plans, coordinates product launches, and streamlines internal processes as per established policies.
- Maximizes efficiency and productivity in branch operations while maintaining high customer service standards.
- Resolves administrative issues and coordinates with the General Manager on branch requirements.
- Collaborates with internal departments to drive initiatives while adhering to quality service standards.
- Supports new equipment and service sales leads to seek opportunities and maintain client relationships.
- Ensures timely delivery of projects and adherence to service quality standards.
- Creates a service-oriented and performance-driven culture, ensuring all service quality targets are met.
- Ensures compliance with service quality and EH&S standards in field operations.
- Manages invoicing according to contracts and ensures timely submission to customers.
- Implements customer service improvement initiatives for enhanced overall customer experience.
- Oversees customer complaint handling and resolves escalated complaints to boost customer satisfaction.
- Guides the team in liaising with factories regarding equipment supply matters.
- Reviews and communicates market intelligence to support informed business decisions.
- Directs change initiatives for improved operational processes or procedures.
- Prepares monthly operating/financial statements and reports to the General Manager.
People Management
- Develops a continuous talent pipeline for key roles and mentors high-potential talent.
- Organizes team members' activities to support self-management and continuous improvement.
- Provides coaching and feedback for team members’ continuous development.
Minimum Qualifications, Experience and Skills
- Bachelor’s degree in business administration/management or equivalent.
- Relevant certifications such as Certified Construction Manager (CCM) or Construction Project Management (CPM) preferred.
- Minimum of 10 years of experience in managing operations within a construction/engineering organization.
- At least 5 years in progressively increasing managerial roles.
- Fluent in written and spoken English; knowledge of Arabic preferred.
Benefits and Opportunities
- Join an innovative global industry leader with a resilient business model.
- Become a part of a diverse and caring community, contributing to customer and passenger needs globally.
- Access to training and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects.
- Participate in the Employee Scholar Program, which provides sponsorship for colleagues pursuing degrees or certifications.
