About the Role
This opportunity is based in Riyadh, Saudi Arabia, where the Branch Manager at the company will be responsible for overseeing daily operations, ensuring excellent customer service, maintaining brand standards, and leading the branch team to deliver a fun, safe, and engaging experience for all visitors — both humans and their furry friends. A genuine love for dogs and comfort around them is essential for this role.
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Key Responsibilities:
- Supervise and manage the day-to-day operations of the company.
- Ensure high standards of hygiene, safety, and guest experience in all areas.
- Lead, train, and motivate team members to deliver exceptional service.
- Handle guest inquiries, complaints, and feedback with professionalism and care.
- Oversee cash handling, inventory control, and daily reporting.
- Coordinate with the operations and marketing teams for promotions and events.
- Ensure proper care, comfort, and safety for visiting dogs in compliance with the company's policies.
- Maintain a welcoming and enjoyable atmosphere for all guests and their pets.
- Monitor employee performance and schedule shifts efficiently.
- Ensure compliance with company policies, health, and safety regulations.
Education & Experience
- 2-4 years experience in a retail environment (e.g., pet store, veterinarian practice, etc.).
- Relevant diploma in management.
- Knowledge of pet safety, dog behavior, or dog park operations.
- Familiarity with POS systems, inventory management tools, or operations software.
- Passionate about pets, especially dogs.
- Energetic, proactive, and hands-on.
- Responsible and dependable.
- Team player with a service-oriented mindset.
Skills & Competencies
- Strong leadership, communication, and people management skills.
- Fluent in English and Arabic (spoken and written).
- Excellent organizational and problem-solving abilities with a customer-first attitude.
- Able to multitask, prioritize, and remain calm in fast-paced environments.
- Skilled in managing schedules, budgets, inventory, and vendor relations.
- Passionate about guest satisfaction and enhancing the overall pet and family experience.
- Basic knowledge of Microsoft Office or Google Workspace.
Benefits We Offer:
- Competitive salary packages
- Housing allowance and transportation support
- Medical insurance coverage
- Staff discounts on services and products
- Fun, inclusive, and pet-friendly work environment
- Unique experience working with dogs and themed entertainment concepts
- Career development and internal growth opportunities
- Be part of Saudi Arabia’s first and most successful dog entertainment brand
Join the company and be part of a joyful, compassionate, and creative journey — one paw at a time. 🐾
