About the Role:
We are seeking an ambitious and passionate individual to oversee and manage all branch operational, administrative, control, and service support activities. This pivotal role ensures compliance with the company's policies, procedures, regulatory requirements, and operational risk standards, while maintaining efficient branch operations and delivering a high-quality customer service environment.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Principal Accountabilities:
Operational Management:
- Manage the day-to-day operational and administrative activities of the branch.
- Ensure efficient execution of all branch transactions and processing activities within approved service levels.
- Supervise and monitor branch operations staff, including Head Teller, Senior Tellers, Tellers, and Branch Service Representatives.
- Coordinate operational activities with centralized units and Head Office departments.
- Monitor branch productivity and operational efficiency to ensure service excellence.
Cash & Vault Management:
- Act as Joint Custodian of branch vaults, ATMs, CDMs, and security documents.
- Monitor branch cash holdings and maintain optimum cash balances.
- Review cash limits and ensure compliance with insurance and security requirements.
- Ensure proper safekeeping of security stationery, manager's cheques, demand drafts, and bank seals.
Internal Control & Risk Management:
- Ensure strict adherence to operational risk management frameworks, policies, and internal controls.
- Monitor branch compliance with regulatory, AML, and compliance requirements.
- Ensure all operational processes are conducted in accordance with accepted risk and control standards.
- Identify operational risks and implement corrective and preventive measures.
- Report control breaches, incidents, and operational risk issues to management.
Transaction Authorization & Verification:
- Review and authorize transactions within delegated authority limits.
- Verify the accuracy, completeness, and validity of customer transactions and supporting documentation.
- Review daily transaction journals and vouchers to ensure accuracy and compliance.
- Authorize operational documents related to account opening, deposits, remittances, lockers, loans, and other banking services.
Reconciliation & Financial Control:
- Review suspense, sundry, receivable, payable, and reconciliation accounts daily.
- Ensure timely resolution of outstanding reconciling items.
- Monitor General Ledger balances and ensure alignment with subsidiary records.
- Ensure accuracy of branch accounting and operational records.
Audit & Compliance:
- Respond to internal audit, external audit, compliance, and regulatory inquiries.
- Ensure timely resolution of audit observations and control weaknesses.
- Support regulatory inspections and compliance reviews.
- Implement audit recommendations and monitor action completion.
Service & Customer Experience:
- Ensure operational support functions facilitate excellent customer service delivery.
- Monitor turnaround times and service level agreements.
- Resolve operational service issues impacting customers.
- Support the Branch Manager in delivering a superior customer experience.
Facilities & Security Management:
- Ensure CCTV systems and branch security equipment are fully operational.
- Coordinate with service providers for ATMs, CDMs, and operational equipment maintenance.
- Ensure branch records and documents are securely stored and archived according to policy.
People Management:
- Lead, coach, develop, and evaluate branch operations staff.
- Set performance objectives and conduct periodic performance reviews.
- Identify training and development needs for branch employees.
- Promote a culture of accountability, compliance, teamwork, and continuous improvement.
- Drive employee engagement and capability development within the branch.
Requirements:
- Education and Experience:
- Bachelor’s degree in business administration, Finance, Banking, Accounting, or related discipline.
- Professional banking certifications are preferred.
- Minimum 8–10 years of banking experience.
- At least 4–5 years in Branch Operations, Internal Control, or Branch Management.
- Strong knowledge of retail banking operations, risk management, compliance, and branch procedures.
