Are you a self-starter with a passion for e-commerce, looking to expand your retail skillset and shape the way the biggest brands work with the company? As Brand Specialist, you will be part of the Strategic Vendor Services (SVS) team, which provides services designed to help the company's most strategic brands across all key areas of retail business. You will work with vendors supplying the top brands on the company, acting as the main point of contact for them. Your priority will be to work backwards from the customer, identifying inputs to grow your brands and improve their performance while facilitating great business relationships and ensuring vendors’ satisfaction with the service.
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Key Responsibilities
- Own the relationship end-to-end with top brands
- Partner internally with key retail functions to contribute to the definition of priorities and operational goals according to the brands’ needs
- Partner with our Media Team to ensure best in class event execution
- Define joint business plans and assist in delivering impact for the brands you support directly
- Regularly audit metrics to continually drive quality of the SVS experience and deliver targets
- Contribute to continuous enhancement and innovation within the SVS across MENA
Areas of Focus
Brand Specialists work on a variety of tasks for the brands they support, typically falling within the five focus areas:
- Business Advice: Providing business advice based on deep financial analysis and reporting to identify areas of opportunity
- Selection: Helping grow the selection of products by managing the launch of new products and improving product discoverability
- Availability: Supporting process improvement and operational excellence within our vendor community by reducing costs, defects, and lead times, while increasing innovation
- Traffic: Analyzing traffic channels and working on initiatives to generate traffic by supporting the development and execution of marketing and merchandising campaigns
- Conversion: Planning and executing promotional activities and improving the customer journey on the company
Alongside this, you will contribute to improving the efficiency of the service itself. We are constantly working to build scale for this service through the right set of tools and cross-functional collaboration, including but not limited to Tech teams.
About the Team
- Be the point of brand and category expertise for Tier 1 Vendors, serving as a trusted business advisor
- Innovate new solutions to complex business challenges
- Own and manage a significant pool of Tier 1 Vendors
- Develop, sell, implement, and evaluate business plans to deliver or exceed on the vendor improvement plans
- Collaborate with multi-functional teams (Marketing, Finance, Supply, Operations, among others)
- Manage and improve pricing, visibility, and availability for your brands
- Translate Category Business Plans into tangible action plans
- Develop productive working relationships with the vendors and create mutually beneficial value
- Turn raw data and insights into actionable conclusions
- Use analytical tools and integrate various data systems to develop new insights
- Identify opportunities to improve our products, services, processes, systems, and tools
- Work with different parts of the company business to implement improvement projects, including category teams, product teams, and technical support teams
Location
ARE, Dubai
