About the job
The Global BrandOps team is dedicated to providing top-tier managed services support for booking and trafficking Premium Brand Products. Our goal is to ensure excellent customer service and revenue generation while facilitating the transition of these products to a Self-Serve model.
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Our team comprises internal process and product specialists who enable flawless ad campaign executions, ensuring an optimized experience for clients, brand partners, sales teams, and our product teams. We provide technical and operational expertise and best-in-class service to enhance platform capabilities for brands of all sizes.
This role is situated within the Solutions Engineering and Operations division and involves close collaboration with in-market sales and product teams in a fast-paced environment. Key skills for success in this role include a hunger to learn, customer centricity, self-motivation, attention to detail, and the ability to influence key stakeholders, both internal and external.
Responsibilities
- Own the end-to-end setup, trafficking, quality assurance, and reporting for reservation campaigns, ensuring campaigns launch accurately and deliver against client expectations.
- Monitor campaign delivery as a technical campaign manager, troubleshooting issues, coordinating with creative approval teams, and generating scheduled and ad-hoc reporting to maintain a high-quality client experience.
- Act as a key technical and operational partner to Sales and Client Solutions teams, translating complex campaign requirements into simple concepts for smooth execution.
- Partner with Product and Engineering teams to investigate issues, share market feedback, and help enhance platform capabilities, workflows, and service quality.
- Contribute to the rollout of new products, features, and operational processes by supporting internal readiness, documentation, and training.
- Identify opportunities to improve workflows, tooling, and operational methods to enhance efficiency, quality, and scalability across campaign operations.
- Create, maintain, and distribute clear technical and operational documentation, providing best practices and process guidance to support internal teams and ensure consistent execution.
- Work cross-functionally with Sales, Client Solutions, Product, Engineering, and regional operations teams to manage dependencies, align priorities, and support commercial goals.
Qualifications
Minimum Qualification(s):
- 3+ years of experience in ad operations, programmatic or paid social buying, and/or technical client service experience.
- Hands-on experience managing campaigns across reservation or auction-based media-buying platforms.
- Strong understanding of campaign setup, Quality Assurance (QA), delivery monitoring, reporting fundamentals, proactive troubleshooting, problem-solving, and escalation methodologies.
- Ability to turn data into clear insights and practical recommendations.
- Experience working with third-party measurement partners (e.g., IAS, DV, DCM, MOAT).
- Strong verbal and written communication skills, with the ability to convey technical/operational language to non-technical stakeholders.
- Proactive attitude with attention to detail, excellent project management and organizational skills, and the capability to manage multiple priorities.
Preferred Qualification(s):
- Strong familiarity with digital video and paid media advertising campaigns.
- Experience working closely with Sales, Client Solutions, Product, or other cross-functional commercial teams with demonstrated communication skills.
- Experience supporting product launches, change management, or new market/process rollouts.
- Ambitious and eager to learn, with a strong desire to grow, take on new challenges, and continuously develop.
- Resilient and adaptable, able to work effectively through change and support evolving processes, priorities, and methods.
Why Join Us
Our mission is to inspire creativity and bring joy. We strive to achieve great things through collaboration and curiosity. Working together, we make a positive impact within a rapidly growing tech company. Embracing challenges and fostering an "Always Day 1" mindset allows us to create meaningful breakthroughs for ourselves, our company, and our users.
Diversity & Inclusion
We are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our mission is to inspire creativity and bring joy, and we achieve this by celebrating diverse voices and creating an environment that reflects the communities we reach.
