Are you a tech-savvy problem solver who thrives in fast-paced environments? Join our team and be at the forefront of Managed Services operations for the company RODOD Stack. If you enjoy monitoring systems, solving incidents, and improving processes through automation, we want you!
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The company is a global technology leader shaping how businesses operate, and our Communications team ensures the smooth running of networks and services for top-tier service providers worldwide. Be part of a team that keeps critical systems running seamlessly and contributes to delivering exceptional digital experiences.
Location: RIYADH, Saudi Arabia
Responsibilities
- Monitor production environments to ensure system health, alert management, interface/service availability, and batch/billing watchpoints.
- Manage the ITSM ticket lifecycle: create, classify, collect evidence, update, follow up, and validate incident closure.
- Prepare and maintain operational reports, including daily trackers, shift handovers, escalation notes, and SLA/KPI inputs.
- Coordinate onsite with Salam IT/Ops teams for faster validation, log collection, and confirmation of business impact.
- Identify opportunities for automation and implement AI-driven initiatives to improve operational efficiency.
Requirements
- Strong understanding of IT operations and production monitoring processes.
- Experience in ITSM tools and incident management lifecycle.
- Excellent attention to detail, problem-solving skills, and ability to prioritize tasks in a dynamic environment.
- Effective communication skills and experience collaborating with cross-functional and onsite teams.
- Passion for innovation, continuous improvement, and leveraging automation to enhance operations.
What the company Offers
- Competitive compensation and a comprehensive benefits package.
- Structured onboarding and personalized training, including a minimum 6-week induction.
- Opportunity to work with modern technology stacks and collaborate with global teams.
- Defined career development pathways, mentorship, and continuous learning programs.
- Inclusive work environment that values diversity and individual contributions.
