About the Role
You will design BSS platforms enabling service lifecycle, order orchestration, billing integration, eSIM enablement, and digital customer-service integration for enterprise telecom services.
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Key Responsibilities
- Define end-to-end BSS architecture across product catalog, order/customer management, billing, and charging.
- Design BSS integrations with CRM, core networks, digital channels, ServiceNow CRM/CSM, analytics, logistics, lawful interception, and eSIM ecosystems.
- Define APIs, data models and event-driven workflows, applying TM Forum Open APIs, GSMA standards, and telecom best practices.
- Translate business requirements into scalable solutions, considering system/vendor capabilities, risks, dependencies, regulations, and operational needs.
- Lead multiple vendors across design, development, integration, testing, deployment, and handover, effectively communicating solutions to business stakeholders and senior management.
Your Profile
- Strong experience in telecom BSS architecture.
- Knowledge of service modeling and order‑to‑activate processes.
- Hands‑on experience with vendor management, integration, and data governance.
- Demonstrated experience with eSIM platforms and integrations, covering commercial and technical use cases, solution architecture, lifecycle processes, and ecosystem dependencies.
- Hands-on experience integrating telecom BSS platforms with ServiceNow CRM/CSM, including API-based process and data integration.
- Practical experience designing and implementing integrations using TM Forum Open APIs, including API selection, mapping, extension, and governance.
