We are seeking a highly analytical and client-focused Business Analyst to support the successful delivery of AI-driven solutions. Reporting to the Director – Customer Success, you will work closely with clients and internal teams to gather requirements, analyze business processes, generate insights, and ensure solutions align with customer objectives. You will play a key role in enhancing delivery quality, improving customer satisfaction, and driving operational excellence.
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Responsibilities
- Engage with clients to understand business objectives, challenges, and requirements.
- Translate business needs into clear functional requirements, workflows, and specifications.
- Document use cases, requirements, and deliverables throughout the project lifecycle.
- Analyze operational and client data to identify trends, performance gaps, and opportunities for improvement.
- Generate actionable insights to enhance delivery processes and customer engagement.
- Develop reports, dashboards, and visualizations using tools such as Excel, Power BI, or Tableau.
- Identify and implement process improvements to enhance efficiency, quality, and client satisfaction.
- Act as a liaison between client-facing and technical teams to ensure alignment on requirements and delivery timelines.
Requirements
- Bachelor’s degree in Business, Computer Science, Finance, or a related field.
- Minimum 3 years of experience as a Business Analyst or in a similar role within a technology-driven environment.
- Strong experience in Procurement and/or ERP implementation projects.
- Strong analytical and problem-solving skills with the ability to translate business requirements into actionable solutions.
- Excellent written and verbal communication skills with the ability to effectively engage both technical and non-technical stakeholders.
- Proficiency in data analysis and visualization tools such as Excel, Power BI, or Tableau.
- Familiarity with project management tools such as Jira or Asana.
- Knowledge of AI, Machine Learning, SaaS platforms, or experience within the technology or financial sectors is an advantage.
Work Conditions
- Hybrid work policy providing flexibility between office and home.
- Competitive compensation package with healthcare, education support, leave benefits, and additional perks.
- An open, diverse, and inclusive environment that encourages innovation and personal growth.
- Structured learning and development opportunities.
- Exposure to cutting-edge AI and high-impact projects.
If you can confidently demonstrate that you meet the above criteria, we would love to hear from you.
