About
Serves as interface between IT and the Technical and operations application functions within IHS for the purposes of business technology alignment, technology needs identification, solution discovery, and relationship management. Collaborate across functional areas and Operating Companies to define opportunities and identify and analyze and prioritize demand based on predefined criteria while ensuring there is no deviation from the strategic and technology roadmaps. The incumbent needs to understand functional requirements & processes to identify business technology and/or process opportunities including process automation, working with business & IT managers to develop, implement and maintain solutions which deliver business value within agreed timelines and budget.
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Key Roles & Responsibilities
- Accountable for ensuring that end users receive responsive, customer centric and effective IT Services.
- Provide highly valued support and guidance to the business on IT initiatives and facilitate the production of a prioritized roadmap to meet business demand.
- Develop strong understanding of each business segment, offering expert advice whilst balancing the needs of the end customer with the central IT strategy.
- Be an advocate for IT, promoting IT services and capabilities.
- Build strategic and valued relationships based on integrity and rapport. Act as a proactive and trusted advisor to business units.
- Own and manage key strategic relationships between IT and vendors in terms of Project deliveries.
- Facilitate strategic conversations and planning with key business stakeholders to ensure that business strategies and needs are aligned to current and future state enterprise architecture.
- Champion requirements gathering, prepare recommendations, and drive the development of business cases through to completion.
- Ensure delivery of technology outcomes that foster value management and optimization.
- Partner with all business stakeholders within assigned portfolio to ensure a clear understanding of the business architecture changes required to deliver business outcomes.
- Work with stakeholders to ensure the impact of the proposed investment is understood by decision makers and will support informed prioritization in line with relevant governance and control, such as the Programme/Project Management Office (PMO).
- Collaborate with the enterprise architecture and operations team to design solutions that support business processes and align with enterprise-wide strategies and business architecture.
- Serve as the portfolio manager to enable mutual prioritization of business demand while overseeing the launch of solutions and technology rollouts to help maximize the positive impact of the business units.
- Develop and maintain a project and enhancement roadmap aligned with business priority, IT capacity, technical dependencies, and ongoing project portfolio.
- Drive the business requirement through the demand-to-delivery process, from demand collection to delivery sunset.
Qualifications
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Job-Specific Competencies
- Emerging Technology Monitoring
- Demand Management
- Business Risk Management
- Project Management
- Business Consulting
- Problem Solving
- Solution Design
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Behavioral Competencies
- Collaboration & Teamwork
- Relationship Building
- Continuous Learning
- Conflict Management
- Organizational Awareness
- Negotiating Skills
- Leading & Influencing
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Qualifications & Experience
- Bachelor’s degree in computer science, Computer Engineering, Information Technology, or related disciplines.
- Minimum 4-6 years’ experience as a Business Analyst. Experience in/as IT or Digital Enabler. Preferred Industry would be Telecoms.
- ServiceNow and Microsoft Dynamics 365 Finance & Operations experience is an advantage.
- Demonstrable experience in IT Business Analysis, Project Management, Business Case build, Demand to Delivery process knowledge.
- Broad experience in project and solution delivery of key enterprise applications & solutions, e.g. ERP, Enterprise Asset Management, Field Service Management etc.
Location
Dubai, Dubai, United Arab Emirates
