Business Analyst, Airline Loyalty

The company is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), the company has over 340,000 employees and is ranked among the top-performing and fastest-growing companies globally.

Role Purpose:
Represent the airline loyalty business, ensuring the selected Loyalty Management System (LMS) supports current and future program needs without recreating legacy constraints.

Key Responsibilities:

• Define business and functional requirements across:
  • Program structures (B2C, B2B)
  • Tiering, benefits, milestones, subscriptions
  • Campaigns, offers, partner earn/burn
• Validate use cases and operational scenarios (retro claims, refunds, reversals, exceptions).
• Own functional fit scoring during vendor evaluation.
• Ensure feasibility across customer service, finance, marketing, and partnerships.
• Challenge vendors on configurability vs customization.
• Support implementation by validating solution design against real-world operations.

Required Experience & Profile:

• 7–10+ years in airline or large scale loyalty program operations/design.
• Hands-on exposure to LMS platforms (Comarch, IBS, Amadeus, Salesforce, etc.).
• Strong understanding of billing, settlement, fraud, and customer servicing.
• Able to translate business ambition into executable system requirements.

Location:
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Work Conditions:
Hybrid, Full-time

Language Requirements:
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