About the Role
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The company is currently seeking a Business Analyst for an immediate start in Abu Dhabi. The primary responsibility of this role is to act as a liaison between our growing family of owned and operated schools in the UAE and the Digital team, enhancing digital adoption and effectiveness. We are looking for someone passionate about shaping the future of Abu Dhabi’s leading school group.
You will gather feedback, identify challenges, and drive enhancement opportunities related to digital tools across the school network. This role supports digital adoption through training and change management, translating insights into product strategy and roadmaps to ensure alignment with school needs. Additionally, you will drive communication, engagement, and effective use of digital tools.
Responsibilities
Main Duties
- Act as the primary liaison between schools and the Digital and Technology team to ensure strong alignment between educational needs and digital solutions.
- Support effective adoption, usage, and maturity of digital tools across the school network.
- Gather insights, feedback, and challenges from schools and translate them into actionable inputs for digital improvement.
- Drive communication, engagement, and change management related to digital initiatives.
Specific Duties
- Engage regularly with teachers, school leaders, and support staff to understand needs, challenges, and opportunities related to digital tools.
- Collect, analyze, and prioritize feedback to inform product enhancements and digital roadmaps.
- Support onboarding, training, and ongoing enablement for schools to maximize value from digital platforms.
- Partner with the Digital team to ensure solutions are practical, user-centered, and aligned with school realities.
- Develop and deliver communication materials, guidance, and best practices to support digital adoption.
- Monitor usage, adoption levels, and maturity across schools, identifying gaps and improvement opportunities.
- Support change management activities, including readiness assessments, stakeholder engagement, and continuous improvement.
- Act as an advocate for schools in digital planning and as an advocate for digital strategy within schools.
Qualifications
Minimum Qualifications
- Relevant professional experience working with schools, education environments, or digital platforms.
- Experience in training, support, or change enablement is an advantage.
Minimum Experience
- 3-5 years of experience in education support, digital enablement, customer success, or stakeholder engagement roles.
- Experience working directly with teachers, school leaders, or education teams is preferred.
Job Specific Knowledge & Skills
- Excellent English language skills, written and oral.
- Excellent presentation and stakeholder management skills.
- Ability to work collaboratively with educators, digital teams, and leadership stakeholders.
- Strong relationship-building skills and the ability to establish trust across diverse school environments.
- Ability to translate user needs and feedback into clear, actionable insights.
- Experience supporting training, adoption, and change in a structured yet flexible manner.
- Strong communication and presentation skills, tailored to different audiences.
- High attention to detail with diligent follow-up and timely execution.
- Ability to manage multiple priorities and work effectively under pressure.
- Strong organizational and planning skills.
- Cultural sensitivity and the ability to engage with diverse school communities.
- Empathy for user needs and a user-centered mindset.
- Ability to think strategically about digital maturity while supporting day-to-day adoption.
What We Offer
We offer an attractive remuneration package including a range of benefits. Our future-focused learning model includes both students and staff, emphasizing professional development, coaching, and training. Successful candidates will have access to a wide network of professionals and opportunities to lead and contribute to training others as well as developing themselves.
This job description is not all-inclusive. The company reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are dedicated to our national development strategy and encourage UAE Nationals in their application to our company.
The company is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.
