Synechron is seeking a Business Analyst with over 10 years of experience in Digital Banking. The role will serve as the bridge between technology teams and sales & distribution teams, focusing on smooth digital case submissions and process optimization. This position involves conducting market research, competitor analysis, and in-depth investigations into processes while engaging stakeholders.
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Responsibilities:
- Act as a liaison between sales & distribution teams and technology teams for digital case submissions or issues.
- Investigate and resolve issues related to digital case processing and approvals.
- Work closely with IT and product teams to enhance digital sales journeys.
- Provide post-release support through sanity testing and debugging activities.
- Conduct in-depth market research to identify industry trends and best practices.
- Perform competitor benchmarking to enhance digital product offerings.
- Analyze customer behavior and preferences to suggest improvements in digital banking solutions.
- Conduct thorough investigations and root cause analysis on process inefficiencies.
- Design and document optimized workflows and process maps.
- Recommend process enhancements to drive efficiency and improve customer experience.
- Engage and manage senior stakeholders across departments.
- Prepare and present findings, reports, and recommendations to leadership teams.
- Collaborate with multiple teams, including compliance, risk, IT, and operations, to drive alignment.
Qualifications & Experience:
- Proven experience in digital banking, business analysis, or a related field.
- Understanding of digital banking operations and sales processes.
- Experience working with technology teams to enhance digital banking platforms.
- Ability to conduct market research, competitor analysis, and process investigations.
- Proficiency in process mapping tools (e.g., Visio or similar).
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent communication and stakeholder management skills, especially at a senior level.
- Experience in financial services or banking is a strong advantage.
Work Conditions:
- On-site, Full-time
Location:
- Dubai, United Arab Emirates
Language Requirements:
- No specific language requirements were mentioned in the job listing.
