The company is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. The company offers a consulting-led, cognitive-powered, integrated portfolio of business, technology, and engineering services and solutions, delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. The company is part of a larger multinational business group, with over 616,171 trained consultants spanning 157 nationalities in 53 countries.
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Job Description:
Key Responsibilities:
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Requirements Gathering & Analysis:
- Engage with business stakeholders to understand functional, non-functional, and regulatory requirements.
- Analyze end-to-end customer journeys across Digital Channels, including Mobile Banking, Internet Banking, Branch, and Contact Center.
- Document current-state and target-state processes, identifying gaps and proposing improvements.
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User Story Creation & Backlog Management:
- Translate business requirements into clear, complete, and testable User Stories in Azure (ADO).
- Create acceptance criteria where applicable.
- Prioritize and refine the product backlog in alignment with product owners and development teams.
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Digital Channel Expertise:
- Deep understanding of Retail Banking digital processes such as Customer Onboarding & KYC, Digital Account Opening, Retail Loans & Credit Products, Customer Servicing Journeys, Payments, Transfers, and Card Management.
- Knowledge of industry best practices, regulatory requirements, and compliance standards in digital banking.
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UI/UX Collaboration:
- Review and validate Figma Designs, ensuring alignment between business requirements and the UX/UI delivery.
- Collaborate with design teams to enhance customer experience and ensure feasibility of designed flows.
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Cross-Functional Collaboration:
- Work with architecture, development, QA, and operations teams throughout the delivery lifecycle.
- Participate in sprint ceremonies—planning, grooming, reviews, and retrospectives.
- Support testing teams by clarifying requirements and validating UAT outcomes.
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Stakeholder Management:
- Serve as the bridge between business and technical teams.
- Provide regular updates to senior stakeholders and ensure alignment with strategic priorities.
- Manage expectations and negotiate scope where required.
Qualifications:
- Strong domain knowledge in Retail Banking products and Digital Channels.
- Hands-on experience with Azure DevOps for user story management and backlog tracking.
- Ability to interpret and validate Figma design prototypes.
- Analytical & Documentation skills, expertise in process mapping (AS-IS / TO-BE), BRD, FSD, wireframes, and workflow diagrams.
- Strong analytical, problem-solving, and critical-thinking skills.
- Strong communication and stakeholder management skills.
- Excellent presentation and facilitation abilities.
- Ability to work in agile, fast-paced, cross-functional environments.
Language Requirements: Not specified.
Thank you for your interest in applying for this position with the company. We will review your application and will get back to you if we are considering your interest in this opportunity.
