As a Business Analyst specializing in entertainment ticketing, you will collaborate with stakeholders to gather, analyze, and document business and functional requirements relevant to theme park operations and integrated systems. Your role will involve translating business needs into clear and concise user stories, use cases, and acceptance criteria.
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Key responsibilities include:
- Creating wireframes, mockups, process flows, and user journey diagrams to visualize features and workflows.
- Managing and tracking tickets/requests using tools like JIRA, ServiceNow, or Zendesk.
- Maintaining detailed documentation, including Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and Standard Operating Procedures (SOPs).
- Participating in Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives.
- Acting as a liaison between business users, technical teams, and other stakeholders to clarify requirements and ensure smooth integration across systems.
- Validating deliverables through User Acceptance Testing (UAT) to ensure solutions meet business needs.
- Supporting change management efforts by providing training materials and assisting end users in adoption.
Required Skills & Qualifications:
- Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
- 3–6 years of experience as a Business Analyst or in a similar role.
- Proven experience with requirement elicitation techniques such as interviews and workshops.
- Experience in theme park operations or similar entertainment/ticketing environments.
- Strong understanding of system integration and collaboration with technical teams.
- Proficiency in wireframing tools like Balsamiq, Figma, or Lucidchart.
- Hands-on experience with ticketing tools (e.g., JIRA, ServiceNow, Zendesk).
- Excellent verbal and written communication skills.
- Ability to work effectively in cross-functional teams and manage multiple stakeholders.
