Serves as an interface between IT and the Technical and Operations application functions within IHS for the purposes of business technology alignment, technology needs identification, solution discovery, and relationship management. The incumbent needs to understand functional requirements and processes to identify business technology and/or process opportunities, including process automation, working with business and IT managers to develop, implement, and maintain solutions which deliver business value within agreed timelines and budget.
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Key Roles & Responsibilities
- Accountable for ensuring that end users receive responsive, customer-centric, and effective IT Services.
- Provide highly valued support and guidance to the business on IT initiatives and facilitate the production of a prioritized roadmap to meet business demand.
- Develop a strong understanding of each business segment, offering expert advice whilst balancing the needs of the end customer with the central IT strategy.
- Build strategic and valued relationships based on integrity and rapport, acting as a proactive and trusted advisor to business units.
- Own and manage key strategic relationships between IT and vendors in terms of project deliveries.
- Collaborate with stakeholders to ensure the impact of proposed investments is understood by decision-makers to support informed prioritization in line with relevant governance and control.
- Serve as the portfolio manager to enable mutual prioritization of business demand while overseeing the launch of solutions and technology rollouts.
Qualifications
- Bachelor’s degree in computer science, Computer Engineering, Information Technology, or related disciplines.
- Minimum 4-6 years’ experience as a Business Analyst, preferably in telecoms.
- ServiceNow and Microsoft Dynamics 365 Finance & Operations experience is an advantage.
- Demonstrable experience in IT Business Analysis, Project Management, and Business Case development.
Organizational Competencies
- Customer Focus: Understand and exceed our customers’ needs by developing trusted and collaborative relationships.
- Innovation: Seek new and improved ways to deliver products and services, championing engineering and skills development.
- Integrity: Support environmentally sustainable growth and treat stakeholders with respect.
- Sustainability: Create a positive impact in the communities served.
