As a Business Analyst at the company, you will drive the end-to-end delivery of digital banking initiatives within the Everyday Banking tribe, combining business analysis, product support, and testing expertise. This role ensures seamless implementation, high-quality customer experience, and strong coordination across cross-functional teams and stakeholders.
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The company is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. The bank is the leading financial services brand in the UAE with a brand value of approximately USD 4 billion, offering a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets, treasury, and brokerage operations. Furthermore, the company is a key player in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of branches.
Key Responsibilities:
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Business Analysis:
- Own end-to-end analysis for business initiatives, from requirement gathering to documentation and validation.
- Conduct detailed impact assessments and define user stories and acceptance criteria.
- Analyze business and customer data to uncover insights and inform decision-making.
- Support the Product Owner in backlog grooming, prioritization, and roadmap alignment.
- Collaborate closely with designers, architects, and developers to ensure feasible and value-driven solutions.
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Business & Platform Support:
- Support business stakeholders during UAT and post-release phases.
- Monitor platform performance and report production issues; coordinate with IT teams for resolution.
- Document operational processes and create user manuals, FAQs, and training material.
- Respond to production support queries and ensure business continuity for supported platforms.
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Testing & Quality Assurance:
- Prepare and execute test cases (functional, integration, regression).
- Log, track, and retest bugs in collaboration with QA and development teams.
- Validate production deployments to ensure a smooth go-live experience.
- Perform data validations and assist in automation testing efforts wherever applicable.
Skills and Experience Required:
- Bachelor’s degree in Computer Science, Business, or related field.
- 4–7 years of experience in a similar role across digital or banking environments.
- Strong analytical and problem-solving abilities.
- Hands-on experience with JIRA, Confluence, and Agile delivery.
- Excellent communication and stakeholder management skills.
- Proficiency in test case writing and defect tracking.
- Familiarity with digital banking platforms and industry best practices.
- Understanding of APIs, process mapping, and customer journey design.
At the company, we value growth and innovation. We offer a wide range of professional development opportunities to accelerate your career, along with competitive rewards, benefits, and a flexible work policy which allows for remote work when suitable.
