Business Analyst (IT)

About the Role
Responsible for managing business requirements and ensuring that the IT solutions meet the stated business objectives. Activities may involve requirements gathering, analysis, documenting functional and interfaces specifications, non-functional requirements, preparing test scenarios and test cases, executing system tests, support business user acceptance tests, support business roll-out and provide post go-live 2nd level system support. Responsible for analysing and documenting business cases, business processes and new system requirements for assigned business areas. Works with the business to define requirements and develops business cases for divisional projects.

Your duties would include:

• Investigate and analyse business operational requirements, identify problems and opportunities.
• Capture and document business requirements in conjunction with internal and external stakeholders.
• Assist in the analysis of stakeholder objectives and business priorities.
• Support business units in preparation of business cases for automation, IT solution procurement processes.
• Support business units in preparation of business cases for automation, including where procurement processes are involved, and identify tangible & intangible benefits, project NPV, ROI etc.
• Work alongside QRIT Account Management team to deliver IT solutions that meet business needs.
• Analyse and document business requirements, system interface specifications and non-functional requirements, strictly following the QRIT SGI guidelines and templates.
• Ensure timely reviews and sign-off of the documentation.
• Conduct domain and requirements training sessions for the software delivery teams.
• Discover and analyse requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate.
• Manage interactions with external/internal IT teams for designing and documenting the system interfaces.
• Identify and document test scenarios, test data and test cases.
• Contribute to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source.
• Analyse and document business process models (as-is and to-be) using techniques such as UML modelling and tools.
• Conduct system testing and manage the defect lifecycle; work with the development team to ensure timely closure of the defects.
• Conduct system integration tests and sign-off by concerned stakeholders.
• Support user acceptance testing and timely sign-off.
• Support business users in the review of production data and configuration set-up (system parameters, access privileges, seed data set-up, etc.).
• Assist business areas in identifying potential IT opportunities exploiting use of new technologies.
• Conduct train-the-trainer sessions, support end user training and review of standard operating procedures.
• Prepare Change Requests and conduct regression tests to ensure that fixes do not break existing functionality.
• Perform other department duties related to his/her position as directed by the Head of the Department.
• Apply AI-assisted requirement analysis to greenfield and brownfield initiatives, using enterprise standards together with project-specific business, application, integration, and data knowledge.
• Support AI-assisted RCA for critical incidents and recurring defects by forming and validating hypotheses against logs, code, database logic, integrations, configuration, recent changes, requirements, and historical incidents.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

We are looking for a passionate and experienced professional to join our IT team. The ideal candidate should possess the following:

Requirements

• Bachelor’s in Engineering with at least 4+ years of job-related experience.
• 5 years in Software Development and Maintenance.
• Degree in Engineering / Computer Science / Mathematics / Sciences / Commerce relevant major.
• Good understanding of Software Development Life Cycle and Software Quality Assurance processes.
• Must have hands-on experience in requirements analysis and documentation.
• Must have good analytical skills.
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate skills. Ability to foster teamwork among team members.
• Practical understanding of AI-assisted SDLC and requirements-engineering workflows.
• Strong understanding of airline business processes and supporting systems, including Crew Rostering, Crew Tracking, Crew Training Management, compliance management, and crew operations platforms.

Preferred

• Degree / Honours / Masters in Engineering / Computer Science / Business Administration.
• 8+ years in Software development and maintenance, with key roles played in application design and production maintenance and support application performance management.
• Airline industry experience though not essential would be an added advantage.
• Prince 2 or PMP certification will be an added advantage.
• Excellent communication, presentation, and workshop facilitation skills.
• Knowledge of Pilot & Crew Training Management Systems and their integration with flight operations, safety management, crew compliance, licensing, qualification tracking, and regulatory requirements (IATA/ICAO/QCAA/EASA as applicable).