About the Role
We are currently recruiting for a Business Analyst to join our Information Communication and Technology team at our Headquarters, located in DAFZA (Dubai Airport Freezone). The Business Analyst serves as a liaison between business stakeholders and the IT department, translating business requirements into technical solutions. This role requires a blend of business acumen, analytical skills, and technical expertise to identify opportunities for process improvement, facilitate the implementation of IT solutions, and ensure alignment between business goals and IT initiatives.
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Key Responsibilities
Financial
- Conduct thorough analysis of business processes, workflows, and systems to identify areas for improvement, efficiency gains, and automation opportunities.
Customer
- Collaborate with business stakeholders to understand their objectives, processes, and requirements, and translate them into clear and actionable business and functional specifications.
- Facilitate requirements gathering sessions, workshops, and interviews with stakeholders to elicit, document, and prioritize business and technical requirements.
- Work closely with internal and external developers and Business Units (BUs) to ensure that technical solutions meet business requirements and are delivered on time and within budget.
- Facilitate user acceptance testing (UAT) and gather feedback from stakeholders to validate that IT solutions meet their needs and expectations.
- Provide training, user support, and documentation to enable end-users to effectively utilize new or enhanced IT systems and applications.
Process
- Analyze and document complex business problems and propose innovative, technology-driven solutions to address them, ensuring alignment with organizational goals and strategies.
- Develop detailed business and functional requirements documents, user stories, use cases, and other artifacts to communicate requirements to IT development teams.
- Conduct feasibility studies, impact assessments, and risk analyses to evaluate proposed solutions and identify potential constraints or dependencies.
- Participate in the design, configuration, and testing of IT systems and applications, providing guidance and support to ensure successful implementation and adoption.
- Monitor and evaluate the performance and effectiveness of IT solutions post-implementation, and recommend enhancements or optimizations as needed.
Innovation
- Stay abreast of industry trends, best practices, and emerging technologies in IT and business analysis, and share knowledge and insights with the team.
Selection Criteria
- Bachelor's degree in business administration, Computer Science, Information Systems, or related field; master's degree or MBA is a plus.
- Proven experience as a business analyst or related role, preferably in an IT environment.
- Strong understanding of business processes, requirements elicitation, and analysis techniques.
- Excellent analytical, problem-solving, and critical thinking skills, with the ability to translate complex business needs into practical solutions.
- Solid understanding of software development methodologies (e.g., Agile, Waterfall) and proficiency in requirements management tools (e.g., JIRA, MS Projects).
- Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization.
- Experience with business process modeling and documentation tools (e.g., BPMN, Visio) is desirable.
- Relevant certifications such as Certified Business Analysis Professional (CBAP) or Agile Certified Practitioner (PMI-ACP) are a plus.
