Business Analyst - IT (Vendor Management)

The main objective of the Business Analyst - IT (Vendor Management) role is to manage vendor-related requests, track approvals, ensure contract compliance, and maintain accurate reports on Vendor Management information. The successful candidate will leverage experience in Oracle E-Business Suite, possess accounting knowledge, and proactively follow up on Purchase Requisitions (PRs), Purchase Orders (POs), and the Request for Proposal (RFP) process to ensure smooth IT operations and successful project deliveries.

Key Responsibilities:

• Proactively raise and track Purchase Requisitions (PRs) for services provided by IT service providers and ensure timely approvals.
• Follow up with PR approval stakeholders to expedite approvals and resolve related issues.
• Review and validate PR details for completeness, accuracy, and alignment with procurement requirements.
• Track and support the RFP process, ensuring adherence to timelines and internal procedures.
• Coordinate with internal teams to execute RFPs efficiently, adhering to organizational timelines and requirements.
• Maintain records of PRs, POs, RFPs, approvals, and validate vendor invoices against released POs.
• Monitor IT vendor performance based on SLAs and contract terms.
• Collaborate with IT teams to address vendor-related issues and escalate to management as needed.
• Ensure IT vendors adhere to compliance, security, and operational requirements.
• Update and maintain IT vendor reports on a timely basis, ensuring data accuracy.
• Work closely with IT, Finance, and Procurement teams to streamline vendor-related processes.
• Identify process inefficiencies in Vendor Management and suggest improvements.
• Drive automation of processes and system enhancements for productivity improvements.
• Assist in budget tracking for all IT vendor services and provide data-driven insights.

Qualifications:

• Bachelor's Degree with at least 3 years of experience.
• Degree in Information Technology, accounting knowledge, or related field.
• Fluent in English.
• 3-5 years of experience in IT Vendor Management, Business Analysis, or IT Service Operations; airline experience is an added advantage.
• Required skills include Oracle E-Business Suite and accounting expertise.

Competencies:

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to Achieve
• Resilience & Flexibility

Work Conditions:
On-site, Full-time.

Candidates must comply with the company's ISR policies, report any weaknesses or incidents, and complete all required ISR awareness sessions while following associated guidelines in day-to-day operations.