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Business Analyst - ITSM

Unlock employer Dubai, United Arab Emirates Posted: 06 Jun 2026

Financial

  • Estimate: $80k - $120k*
  • Zero income tax location

Accessibility

  • Hybrid
  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

We are seeking an experienced Business Analyst specializing in IT Service Management (ITSM). The ideal candidate will have a strong foundational knowledge of ITIL v3 or ITIL 4 frameworks and at least 10 years of experience in Business Analysis within ITSM roles.

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Location: Dubai, Dubai, United Arab Emirates
Work Conditions: Hybrid, Full-time

Key Responsibilities:

  • Gather requirements by translating business needs into actionable technical requirements and user stories for ITSM platforms (e.g., ServiceNow or Jira Service Management).
  • Manage the Incident Lifecycle Management and Problem Management processes, ensuring effective resolution and communication.
  • Handle project planning, risk and issue management while maintaining strong governance and stakeholder management.

Requirements:

  • Proficient in the implementation of enterprise-grade ITSM platforms and reporting tools, such as Jira or ServiceNow.
  • Exceptional skills in stakeholder management, conflict resolution, and both written and verbal communication under pressure.

Language Requirements:

  • Not specified.
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