Business Analyst - ITSM

Unlock employer Dubai, United Arab Emirates Posted: 06 Jun 2026

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Financial

Estimate: $80k - $120k*
Zero income tax location

Accessibility

Hybrid
Apply from abroad
Visa Provided

Requirements

Experience: Senior
English: Professional

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Position

We are seeking an experienced Business Analyst specializing in IT Service Management (ITSM). The ideal candidate will have a strong foundational knowledge of ITIL v3 or ITIL 4 frameworks and at least 10 years of experience in Business Analysis within ITSM roles.

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Location: Dubai, Dubai, United Arab Emirates
Work Conditions: Hybrid, Full-time

Key Responsibilities:

Gather requirements by translating business needs into actionable technical requirements and user stories for ITSM platforms (e.g., ServiceNow or Jira Service Management).
Manage the Incident Lifecycle Management and Problem Management processes, ensuring effective resolution and communication.
Handle project planning, risk and issue management while maintaining strong governance and stakeholder management.

Requirements:

Proficient in the implementation of enterprise-grade ITSM platforms and reporting tools, such as Jira or ServiceNow.
Exceptional skills in stakeholder management, conflict resolution, and both written and verbal communication under pressure.

Language Requirements: