Business Analyst

Location
Dubai, United Arab Emirates

About
Engaging with business stakeholders to elicit and define business project scope, business requirements, and workflows as related to assigned projects or new intake items. The successful candidate in this position will have good work experience and a desire to work in a culturally diverse organization. This position will report into the business and is not an IT Business/Systems Analyst position.

Main Duties/Responsibilities

• Working alongside the IT BSA, documenting business process requirements and business process flow as related to assigned process development or process improvement projects.
• Document all detailed business requirements within internally approved systems using Scaled Agile Methodology (Composing Epics).
• Engage with business leads to understand new project scope, creating scope statements and high-level scope requirements as required for the portfolio and project intake process.
• Document system integration requirements involving legacy platforms and third-party solutions by acting as a liaison between business units and technology teams, ensuring clear communication and delivery.
• Build an extensive knowledge of business operations to analyze current work procedures and practices.
• Investigate, evaluate, and report alternative solutions to business needs and recommend the preferred solutions in compliance with the regulatory standards and enterprise architecture guidelines.
• Work closely with IT Business Systems Analysts to ensure business processes align with technology solutions.
• Participate in systems analysis design sessions as needed.
• Work with business stakeholders in the development of user acceptance test cases.
• Work with business stakeholders in the execution of user acceptance testing.
• Monitor, track, and report UAT defects while coordinating with the QA test team for defect remediation.

Experience/Qualifications Required

• Bachelor’s degree in business, finance, information management, or a related discipline.
• 3-5 years of business analysis work, preferably in the insurance or financial services sector.
• Experienced in the analysis and interpretation of business requirements across all aspects of transacting insurance or financial services business.
• Good understanding of UAE insurance market and regulations.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Analysis and support of the production of project proposals or business cases.
• Demonstrate a proven understanding of business process re-engineering.
• Experience creating user acceptance testing documentation and leading UAT.
• Must be a self-starter who is able to plan and lead work sessions with little oversight.
• Business analysis techniques such as process modeling, root cause analysis, data modeling, process mapping, and traceability are very desirable.
• Good knowledge and experience in Scaled Agile Framework and Agile overall.

Skills Required

• Strong communication skills.
• Ready to learn new business processes.
• Interpersonal skills.
• Team working - internal/external.
• Customer focus - internal/external.
• Good business/product knowledge.
• Organizational skills.
• Good time management.
• Negotiation skills.
• Decision making.
• Advanced user of Microsoft applications – Word, Excel, Project, Visio.
• Experience in usage of Jira, Azure DevOps Platforms.
• Identification of problems and problem solving.
• Knowledge of Scaled Agile Framework.
• Six Sigma certifications would be a plus.
• Data analysis and interpretation.
• Critical thinking.

What we are looking for
We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth, ideas, and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna today!