The company is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. We are seeking an experienced Business Analyst / Product Owner with a strong background in managing digital booking and post-booking journeys, ideally within the travel, airline, or aviation domain.
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The ideal candidate will have hands-on experience delivering Agentic AI-driven use cases and a passion for building intelligent, customer-centric digital experiences. In this role, you will own the end-to-end product lifecycle across booking and post-booking touchpoints, working closely with cross-functional teams to deliver seamless, data-driven journeys that enhance customer experience and business outcomes.
Key Responsibilities:
- Own and manage the end-to-end product lifecycle for digital booking and post-booking experiences.
- Define and deliver seamless customer journeys, ensuring alignment with business goals and user needs.
- Collaborate closely with UX/UI designers, engineering teams, and data scientists to design and deliver intuitive digital solutions.
- Translate customer needs and business objectives into clear product requirements, user stories, and strategic roadmaps.
- Prioritize features and manage the product backlog to ensure timely and high-quality delivery.
- Partner with stakeholders to design and implement Agentic AI use cases that elevate customer experience.
- Define and track KPIs and success metrics to measure product performance and ROI post-launch.
- Support Agile delivery by participating in Sprint planning, reviews, and retrospectives.
Required Experience & Skills:
- 5+ years of experience as a Business Analyst or Product Owner on digital platforms.
- Proven experience working on AI-driven or Agentic AI solutions.
- Strong understanding of digital customer journeys, preferably in travel, aviation, airline, or e-commerce domains.
- Hands-on experience with Agile/Scrum methodologies and backlog management.
- Excellent stakeholder management and communication skills, with the ability to work across cross-functional teams.
- Ability to balance customer experience, business value, and technical feasibility.
Nice to Have:
- Prior experience with PO booking, post-booking, or servicing journeys in airline or travel ecosystems.
- Exposure to AI-powered personalization, automation, or conversational experiences.
- Experience working in large-scale digital transformation programs.
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Work Conditions: Hybrid, Full-time
Language Requirements: Not specified.
