Business Analyst - ServiceNow

Gather, analyze, and document business requirements for ITSM processes using ServiceNow. Collaborate with stakeholders to identify business challenges and opportunities for improvement. Translate business needs into detailed functional and technical requirements. Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives. Assist in configuring and testing ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.). Conduct workshops and stakeholder interviews to validate requirements and design decisions. Support UAT, training, and deployment activities. Provide post-implementation support and continuous improvement recommendations. Develop process documentation, user stories, use cases, and workflow diagrams. Ensure compliance with governance, best practices, and organizational standards.

Requirements

• Experience working in large-scale ServiceNow implementations
• Familiarity with reporting and dashboarding in ServiceNow
• Experience with integration of ServiceNow with other platforms/tools
• Ability to work independently and as part of a cross-functional team

Work Conditions
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.