About the Role
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The role involves understanding client business problems and translating them into well-defined, commercially viable automation, integration, and AI solutions. The objective is to ensure that the technical team can execute these solutions with minimal ambiguity or rework.
Key Responsibilities
1. Client Discovery
- Conduct discovery meetings and workshops.
- Understand business objectives, pain points, processes, and requirements.
- Identify stakeholders, decision-makers, and process owners.
- Challenge initial requirements where necessary to identify the underlying business problem.
2. Business Process Analysis
- Document AS-IS processes and identify inefficiencies and bottlenecks.
- Design TO-BE processes.
- Identify automation, AI, and process-improvement opportunities.
- Define business rules, approvals, exceptions, and dependencies.
3. Requirements & Functional Design
- Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), use cases, user stories, and acceptance criteria.
- Define functional requirements and workflows.
- Document data requirements, integrations, and business rules.
- Ensure requirements are clear enough for the technical team to build.
4. Automation, Integration & AI Consulting
- Design functional solutions using workflow automation, n8n, APIs, AI/LLMs, Agentic AI, RAG, chatbots, and voice AI.
- Understand API, webhook, authentication, and data-mapping requirements.
- Work with developers and Solution Architects to validate technical feasibility.
5. Solution & Presales
- Support discovery-led proposals and solution presentations.
- Define scope, deliverables, assumptions, and exclusions.
- Provide inputs for effort estimation and pricing.
- Prepare Statements of Work (SOWs) and solution documentation.
6. UAT & Delivery Handover
- Define User Acceptance Testing (UAT) scenarios, test cases, and acceptance criteria.
- Coordinate UAT with client stakeholders.
- Track defects and clarifications.
- Ensure approved requirements and functional designs are properly handed over to the development team.
Ideal Candidate
- 4–8 years of experience in Business Analysis, Solution Consulting, Digital Transformation, Automation, or Technology Consulting.
- Strong client-facing and analytical skills.
- Excellent process mapping and documentation ability.
- Comfortable discussing APIs, integrations, automation, and AI.
- Business-minded and able to translate problems into practical solutions.
- Strong communication and stakeholder management skills.
- Must be a solution thinker, not just a documentation-only Business Analyst.
Success Measures
- High-quality discovery and requirements.
- Reduced delivery rework and clarification cycles.
- Accurate scope and estimates.
- Strong client satisfaction.
- Successful UAT and handover.
- Identification of meaningful automation and AI opportunities.
