Our team, the company Now (Quick Commerce) – MENA, supports the rapid-delivery grocery and convenience business across the Middle East and North Africa. We partner closely with regional stakeholders across Operations, Supply Chain, Vendor Management, Instock, Pricing, Marketing, and Last-Mile Delivery to drive best-in-class customer experience in ultra-fast commerce.
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The ideal candidate will perform deep-dive analyses to identify root causes of operational inefficiencies, develop data-backed recommendations, and build dashboards and reporting mechanisms that enable leadership to monitor performance in near real-time. This role will also support forecasting and capacity planning to ensure service-level targets are met while balancing cost and operational efficiency. You will work closely with regional and country teams to ensure data accuracy, surface performance trends, and drive continuous improvement initiatives across the company Now markets.
Key Responsibilities:
- Design, build, and maintain operational dashboards and reporting to track core Quick Commerce metrics (e.g., service levels, speed, efficiency, capacity utilization).
- Support short-term and mid-term planning and forecasting for demand, capacity, and operational resources.
- Drive visibility into actual vs expected performance, enabling real-time and retrospective performance management.
- Monitor and analyze efficiency and quality metrics across stores, regions, and countries.
- Conduct root-cause analyses on performance gaps and operational misses, and quantify business impact.
- Partner with Operations Managers (OMs), Program Managers (PMs), and central teams to support business reviews, WBRs, and deep dives.
- Communicate insights clearly to senior stakeholders through executive-ready narratives and recommendations.
- Ensure data quality, consistency, and metric definitions across reporting and analytical outputs.
- Proactively identify trends and risks that may impact customer experience, speed, or cost.
- Develop and recommend process optimization and efficiency improvements across the company Now operating model.
- Work autonomously in a fast-paced environment while managing multiple priorities and timelines.
Basic Qualifications:
- Experience with SQL or ETL.
- Bachelor's degree or equivalent in Business, Economics, Analytics, or a related field.
- Experience in Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau.
- Experience measuring key operational metrics (e.g., order cycle time, ship estimate accuracy, on-time and complete shipment, inventory record defect rate).
- Strong analytical skills, attention to detail, and effective communication abilities.
- Experience working with data mining on large datasets.
- Experience within a business analyst, data analyst, or similar role (including internships).
Preferred Qualifications:
- Experience with advanced use of SQL for data mining and business intelligence.
- Experience in identifying, leading, and executing opportunities to improve, automate, standardize, or simplify finance or business tools and processes.
Language Requirements:
(If applicable, please include any specific language requirements here.)
Our inclusive culture empowers employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the accommodations page for more information.
