About the Role / About the Job
In this role, you will ensure the availability, performance, security, maintenance, and continuous improvement of enterprise applications. You will manage incidents, service requests, problem resolution, enhancements, releases, upgrades, and deployments. Monitoring integrations, batch jobs, interfaces, reporting refreshes, and critical business transactions will be key responsibilities.
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Application Support & Service Delivery
- Ensure availability, performance, security, maintenance, and continuous improvement of enterprise applications.
- Manage incidents, service requests, problem resolution, enhancements, releases, upgrades, and deployments.
- Monitor integrations, batch jobs, interfaces, reporting refreshes, and critical business transactions.
Business Process Support
Provide functional and operational support across various business areas, including:
- Finance (GL, AP, AR, Fixed Assets, Costing, VAT, IFRS16, Financial Reporting)
- Procurement (PR, PO, Vendors, Approvals, Invoicing)
- Sales & Customer Service (Orders, Pricing, Promotions, Credit Management, Returns, Collections)
- Supply Chain, Logistics & WMS (Inventory, Replenishment, Transfers, Warehousing, Last-Mile Delivery)
- Manufacturing & Quality (BOM, Production, RAF, Costing, Quality Orders, Quarantine, NCR)
- Retail & POS
- HR, Payroll, Talent Management & Employee Self-Service
Enterprise Applications Support
Support and enhance a variety of enterprise applications, including:
- ERP & Planning: Microsoft Dynamics 365 F&O, Oracle Fusion, Oracle Demand Management Cloud
- Sales & E-Commerce: SalesWorx, Shopify, Burq and eMRI
- Logistics & WMS: Shipsy, Warehouse Management Systems, SalesWorx
- Reporting & Analytics: Power BI, SSRS, Report Manager, Business Objects, SQL, Data Warehouse
- Document Management: Atlas, ContentVerse, DMS
- Automation Platforms: Power Apps, Power Automate, Maintenance App, GoAudit, Softera, POS, and related enterprise solutions
Security, Access & Data Governance
- Manage user access, security roles, segregation of duties, and access reviews.
- Administer workflows, approvals, delegations, and business controls.
- Govern master data including customers, vendors, items, warehouses, financial dimensions, and reference data.
Integrations, Reporting & Automation
- Support integrations between ERP, Oracle Fusion, E-commerce, logistics, reporting, and third-party applications.
- Manage reporting, dashboards, analytics, data quality, and automation solutions.
- Ensure accuracy, availability, and reliability of business-critical reports, interfaces, and batch processes.
Oracle Fusion Transformation
- Play a key role in the Oracle Fusion implementation across all functions.
- Support business process design, requirements, data migration, integrations, testing, training, cutover, go-live, and stabilization.
Audit, Risk & Compliance
- Support audits, compliance reviews, security assessments, tax controls, financial controls, and UAE e-Invoicing requirements.
- Coordinate remediation of audit, compliance, and security findings.
Business Continuity & Backup
- Act as the operational backup for the Business Applications Managers across relevant divisions.
- Ensure continuity of support, projects, integrations, reporting services, and vendor management during absences.
- Maintain cross-functional knowledge, documentation, and support readiness across the application landscape.
- Serve as deputy to the Senior Business Applications Manager when required.
