About the Role
The Business Developer is responsible for driving new business development in the UAE, specifically in Abu Dhabi and other Emirates. This role requires strong relationship management skills, technical knowledge of ISO standards, and the ability to manage the full sales cycle from lead generation through to contract award and follow-up. The position is critical to ensuring client satisfaction and achieving monthly, quarterly, and yearly sales targets.
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Key Working Relationships
- Clients
- Auditors/Product Specialists
- Sales Manager
- BD & Sales Executives
Minimum Required Qualifications
- Specialty: Sales and business development
- Education: Bachelor’s degree in business administration or engineering
- Training: Sales and ISO related trainings desired but not mandatory
- Technical knowledge: Awareness of ISO standards and management systems
- Experience: Minimum 3 years’ experience in the TIC industry
Responsibilities / Authorities / Accountabilities
Primary Functions
- Drive new business development in Abu Dhabi and other Emirates
- Identify, qualify, and win new sales
- Manage full sales cycle from lead generation, contract award, and follow-up on scheduling and receivables
- Maintain monthly target achievement and healthy pipeline
- Ensure Salesforce accuracy and active pipeline management
- Collaborate with technical teams to structure winning proposals
Client Relationship Management
- Serve as primary point of contact for clients throughout the project lifecycle
- Build and maintain strong long-term relationships with clients and partners across various sectors including energy, utility, building and infrastructure, industrial, aerospace, hospitality, and tourism
- Perform stakeholder mapping and build rapport with GRC, QHSE, Cybersecurity, and Sustainability departments
- Manage client expectations and provide regular project updates
- Identify client needs and develop the company's unique value proposition
- Acknowledge and respond to client requests within 24 hours
- Facilitate workshops, presentations, and client meetings
- Address client concerns and resolve issues promptly
- Ensure a high level of client satisfaction
- Represent the company at industry events and conferences
Business Requirements
- Achieve monthly, quarterly, and yearly sales targets
- Maintain minimum pipeline coverage
- Ensure client retention and satisfaction
- Grow the company's key and strategic accounts
- Report weekly sales performance
Self Management
- Strong ownership mindset and accountability for targets
- Structured time management and territory planning
- Continuous learning of market trends and competitors
- Clear communication and stakeholder management skills
Customer Focus
- Deep comprehension of client needs
- Provide both standard and tailored solutions
- Develop long-term partnerships
- Maintain a driven, can-do attitude
HSE Requirements
- Complete the Regular HSE standard training
Performance Monitoring
Continual Development
- Formal training and certifications
- On-the-job learning
- Participate in industry events and professional development opportunities
- Enhance technical knowledge in emerging sustainability practices
- Develop presentation and communication skills for effective client engagement
KPI’s
- Achievement of sales and revenue goals
- Number of new business opportunities identified and secured
- Client retention and satisfaction scores
- CRM accuracy
- Conversion ratio
- SPP achievement
- Minimum pipeline maintenance
Monitored By
Sales Manager and Head of Certification.
