About the Role
The Business Developer will be responsible for driving new business development and managing client relationships in the Certification department across Abu Dhabi and other Emirates. This role requires a dynamic individual who can identify, qualify, and secure new sales opportunities while effectively managing the full sales cycle.
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Responsibilities / Authorities / Accountabilities
Primary Functions
- Driving new business development in Abu Dhabi and other Emirates
- Identify, qualify, and win new sales
- Manage the full sales cycle from lead generation, contract award, and follow-up on scheduling and receivables
- Maintain monthly target achievement and a healthy pipeline
- Ensure Salesforce accuracy and active pipeline management
- Collaborate with technical teams to structure winning proposals
Client Relationship Management
- Serve as the primary point of contact for clients throughout the project lifecycle
- Build and maintain strong long-term relationships with clients and partners across various sectors including energy, utility, building and infrastructure, industrial, aerospace, hospitality, and tourism
- Perform stakeholders mapping and build rapport with GRC, QHSE, Cyber, and Sustainability departments
- Manage client expectations and provide regular project updates
- Identify client needs and develop a unique value proposition
- Acknowledge and respond to client requests within 24 hours
- Facilitate workshops, presentations, and client meetings
- Address client concerns and resolve issues promptly
- Ensure a high level of client satisfaction
- Represent the company at industry events and conferences
Business Requirements
- Achieve monthly, quarterly, and yearly sales targets
- Maintain minimum pipeline coverage
- Ensure client retention and satisfaction
- Grow key and strategic accounts
- Report weekly sales performance
Self Management
- Strong ownership mindset and accountability for targets
- Structured time management and territory planning
- Continuous learning of market trends and competitors
- Clear communication and stakeholder management skills
Customer Focus
- Deep comprehension of client needs
- Provide both standard and tailored solutions
- Long-term partnership development
- Driven, can-do attitude
HSE Requirements
- Complete the Regular HSE standard training
Performance Monitoring
Continual Development
- Formal training & certifications
- On-the-job learning
- Participate in industry events and professional development opportunities
- Enhance technical knowledge in emerging sustainability practices
- Develop presentation and communication skills for effective client engagement
KPIs
- Achievement of sales and revenue goals
- Number of new business opportunities identified and secured
- Client retention and satisfaction scores
- CRM accuracy
- Conversion ratio
- SPP achievement
- Minimum pipeline maintenance
Monitored By
Sales Manager and Head of Certification
Minimum Required Qualifications
- Specialty: Sales and business development
- Education: Bachelor’s degree in business administration or engineering
- Training: Sales and ISO-related training desired but not mandatory
- Technical Knowledge: Awareness of ISO standards and management systems
- Experience: Minimum 3 years’ experience in the TIC industry
