Business Development Associate

About the Role
The Business Development Associate will support the company's business development activities by managing leads, maintaining CRM pipelines, coordinating with prospects and internal teams, and ensuring timely follow-ups and smooth onboarding handovers. The role also involves maintaining sales materials, supporting marketing activities, managing social media and website updates, and improving processes to ensure efficient and consistent business development operations.

Key Responsibilities

Pipedrive Management

• Administer Pipedrive for the company and its clients.
• Keep every deal's stage, notes and next steps accurate and current.
• Maintain separate pipelines and access so each client's data stays confidential.
• Build and improve automations, tags and reports to reduce manual work.

Lead Management & Coordination

• Act as the first point of contact for inbound leads, referrals and introductions.
• Respond to leads within agreed timeframes using templates and FAQs.
• Route qualified leads to the right internal team or client owner with full context.
• Coordinate meetings, follow-ups and information requests.

Business Development Support

• Track each deal and chase internal owners and prospects on actions.
• Share approved marketing materials at the right stage of the pipeline.
• Hand over won deals to onboarding with complete records.
• Source and test outbound lead channels, reporting results rather than activity.

Sales Enablement & Operating Manuals

• Build and maintain BD operating manuals for the company and clients.
• Maintain the email templates for outreach, follow-ups and standard responses.
• Maintain the marketing and attachment library, keeping documents current.
• Identify gaps in sales processes and propose improvements.

Brand & Public Channels

• Keep social media channels active on an agreed posting schedule.
• Update website content and test forms and contact points regularly end to end.
• Ensure all public content follows brand guidelines and approval steps.
• Flag broken, outdated or off-brand public assets before they affect prospects.

Marketing Support & Reporting

• Support marketing campaigns with coordination and scheduling.
• Track weekly lead sources, stage conversion and response times in Pipedrive.
• Report pipeline health, bottlenecks and channel performance.
• Log client work against service agreements to support accurate billing.

Requirements
Required:

• 2+ years in business development, sales development, sales operations or marketing coordination.
• Hands-on experience with a CRM system (Pipedrive, HubSpot, Zoho or similar).
• Experience preparing sales materials, templates or process documentation.
• Strong written communication skills.
• Highly organised, process-driven approach to work.

Nice to Have:

• Pipedrive administration experience, including automations and reporting.
• Experience managing company social media channels.
• Basic website content management experience (CMS, forms).
• Basic design skills using Canva or similar tools.
• Experience supporting multiple brands or clients at the same time.

Benefits
At the company, we value each team member and believe in building high-performing teams within a collaborative, close-knit scale-up environment that encourages ownership, accountability, and long-term growth.

With European roots and operations across six countries, we have an established presence in Dubai and are now actively expanding our footprint in the region. As we grow, we are focused on strengthening our culture with people who are driven, commercially minded, and committed to building strong working relationships and a shared team spirit.

Our global team delivers a wide range of technology, operational, and consulting solutions to clients. In an increasingly complex and tightly regulated environment, our clients need more than just world-class technology, they need experienced partners who can guide them through regulatory, operational, and compliance challenges.

Why Join Us?

• Make an Impact: Your work will directly contribute to our organizational growth and financial health.
• Collaborate Globally: Work with dynamic teams across multiple countries.
• Innovative Environment: We value ideas and move fast to implement improvements.
• Great Culture: We work hard, support each other, and enjoy what we do.

What We Offer

• Premium Medical Insurance: Your health and well-being are our priority.
• Performance-Based Bonuses: Annual rewards based on your contribution and impact.
• Corporate Benefits: Including gifts for special occasions and team-building activities.