Business Development Manager

About the Role / About the Job
This role will be responsible for acquiring new merchants, managing strategic customer relationships, and growing the acquiring business in KSA. The role owns the full customer lifecycle, from prospecting and closing new business to managing and expanding existing accounts, ensuring revenue growth and customer retention.

Key Responsibilities

• Prospect and close profitable new key accounts, contracts, and deals.
• Win strategic new business for the organization and help achieve agreed targets.
• Manage and grow acquired accounts, ensuring long-term client satisfaction, retention, and revenue growth.
• Build sustainable business relationships through both business development and account management activities.
• Conduct market intelligence on significant upcoming opportunities from an acquiring and payments perspective.

Additional Responsibilities Include But Are Not Limited To:

• Plan and develop a healthy sales pipeline of key prospects to achieve assigned business goals each year.
• Support the overall Business Development strategy across all products, including the identification of key segments and accounts and the definition of customer propositions and key messages.
• Learn the products and services and present them professionally to prospective customers.
• Develop and maintain strong relationships with potential and existing customers to win profitable business and expand account value.
• Negotiate commercial terms that maximize the long-term profitability.
• Actively manage the entire sales cycle, including lead generation, prospecting, client pitches, negotiations, deal closure, onboarding, and account growth.
• Own and manage client relationships post-acquisition, serving as the primary point of contact and ensuring high levels of customer satisfaction.
• Identify opportunities for upselling, cross-selling, and expanding existing client portfolios.
• Manage and maintain an accurate sales pipeline and ensure all sales administration is up to date.
• Create and be accountable for all client proposals, contracts, and related documentation.
• Work closely with internal stakeholders, including product, operations, implementation, and technical teams, to ensure successful client onboarding and ongoing support.
• Ensure the organization remains proactive and responsive to prospective and existing clients.
• Accurately price new relationships in line with agreed pricing policies.

Experience / Skills Required

Required Competencies

• Out-of-the-box Thinking: Apply innovative thinking to identify opportunities and develop sales strategies where traditional methods fall short.
• Presentation Skills: Ability to present products and solutions effectively to C-level executives and senior decision-makers.
• Communication Skills: Excellent verbal and written communication skills with strong influencing and relationship-building capabilities.
• Negotiation Skills: Proven ability to negotiate, close deals, and expand existing business relationships.
• Analytical Skills: Ability to analyze sales data, market trends, and customer needs to make informed business decisions.

Required Qualifications and Experience

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 6 years of experience in Acquiring, Payments, Banking, or Fintech, with significant experience in both business development and managing enterprise or key accounts in KSA.
• Proven track record of winning new business and consistently meeting or exceeding revenue and sales targets.
• Strong understanding of the KSA acquiring, payments, and merchant landscape.

Required Skills

• Proficiency in CRM software and sales tools.
• Strong networking and stakeholder management abilities.
• A results-oriented mindset with a focus on revenue growth and client retention.
• Ability to adapt to changing market dynamics and competitive environments.
• Experience managing both hunting (new business acquisition) and farming (account growth and retention) activities.