About the Role
The role involves driving Personal Finance sales, revenue, and portfolio growth in alignment with agreed business targets. You will lead, coach, and motivate the sales team to achieve individual and team performance objectives while developing customer acquisition strategies to identify new business opportunities across target customer segments. You will also monitor sales pipelines, conversion rates, productivity, and overall team performance to ensure sustainable growth.
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Key Responsibilities
- Drive Personal Finance sales, revenue, and portfolio growth in line with agreed business targets.
- Lead, coach, and motivate the sales team to consistently achieve individual and team performance objectives.
- Develop customer acquisition strategies and identify new business opportunities across target customer segments.
- Monitor sales pipelines, conversion rates, productivity, and overall team performance.
- Build and maintain strong customer relationships to support retention, referrals, and repeat business.
- Work closely with Credit, Risk, Compliance, and Operations to ensure efficient processing and a positive customer experience.
- Ensure all sales activities comply with applicable KYC, AML, regulatory, credit, and internal policy requirements.
- Monitor market trends, competitor activity, and customer needs to identify opportunities for business growth.
- Maintain high standards of sales quality, customer experience, and responsible banking practices.
Responsibilities
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Sales & Business Growth
- Drive Personal Finance sales, revenue, and disbursement targets.
- Build a strong acquisition pipeline and expand the customer portfolio.
- Identify new business channels and cross-sell opportunities.
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Team Leadership & Performance
- Lead, coach, and motivate the sales team to achieve individual and team targets.
- Monitor productivity, pipeline, conversion, and sales performance.
- Address performance gaps and build a strong sales culture.
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Sales Quality, Risk & Compliance
- Ensure high-quality applications and adherence to credit criteria.
- Maintain compliance with KYC, AML, regulatory, and internal policies.
- Work with Credit, Risk, Compliance, and Operations to resolve cases and improve turnaround times.
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Market & Customer Development
- Monitor market trends, competitor offerings, pricing, and customer needs.
- Identify opportunities to increase Personal Finance market penetration.
- Maintain strong customer relationships and ensure a high-quality customer experience.
Qualifications
- Bachelor's degree in Finance, Business Administration, or related field.
- CFA, CWM, or equivalent wealth management certification preferred.
- Ongoing professional development in regulatory and digital banking trends.
