About the Role
This position involves managing a team with a focus on achieving responsibilities while enhancing the visibility of the company in the financial market. The Business Development Manager for Personal Finance will develop new strategies and plans to boost business growth in the designated area.
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Key Accountabilities of the Role
Main Responsibilities:
- Ensure that set targets are met or exceeded on time.
- Ensure the team fully adheres to company policies and procedures during day-to-day operations.
- Develop and execute adequate leave plan for the team effectively.
Daily/Weekly Responsibilities:
- Ensure all business proposals and bookings comply with company policies and Shari’a regulations.
- Monitor daily activities of Individual Financial Executives (IFE) and implement business management and control measures.
- Coach the team on daily business activities and guide them to achieve monthly targets.
- Review and recommend standard credit applications, ensuring the authenticity of critical documents (e.g., MRF, identification documents, bank statements).
- Update lead statuses promptly before leaving for the day.
- Monitor daily attendance and escalate any regular absenteeism to the Senior Manager (SM).
- Ensure disbursement files are in proper order before forwarding to RFO, checking customer’s original documents against copies, and send files to RFO immediately or within one working day.
- Oversee proper handover of customer-related files/documents upon staff departure due to resignation or termination, and arrange follow-up/closure of each case.
- Handle customer complaints directly, ensuring that IFEs do not manage complaints independently.
- Ensure all IFEs are knowledgeable about products, policies, and promotions, keeping them updated on any changes.
- Open business channels by visiting potential employers and high-net-worth customers, introducing them to IFEs.
Monthly Responsibilities:
- Motivate high achievers by recognizing their efforts in team meetings and create opportunities for all staff to compete for top positions through healthy inter-team competition.
- Identify staff training requirements during monthly performance evaluations.
- Arrange IFE training and coaching based on identified weaknesses, maintaining progress and escalating to SM if necessary.
- Recommend disciplinary actions for staff showing no improvements.
- Support SM with Al Khair STL/Settlement/Clearance/STL based on calls.
- Visit two ministries, departments, or listed companies and provide a Business Visit Report to SM.
Annual Responsibilities:
- Conduct annual appraisals, providing recommendations for staff recognition.
Specialist Skills / Technical Knowledge and Competencies Required for this Role:
- Familiarity with core banking and application sourcing systems.
- Proficient use of Outlook, Email, and HR systems.
Educational Qualifications:
- Preferably a graduate; diploma or high school qualifications may suffice based on work experience or exposure.
Previous Experience:
- 4+ years of banking experience, with a minimum of 2 years in a supervisory/team-leading role preferred (an exception for proven consistent top performance may apply).
