Business Development Manager- Services

About the Role
The Business Development Manager- Services is responsible for driving new business growth by identifying, engaging, and converting new logos and partners into clients across the Enterprise Services portfolio. This role is focused on proactively prospecting assigned target accounts, understanding their business and language-service requirements, identifying opportunities, developing tailored approaches, and driving opportunities to successful closure.
This position requires a highly driven and resilient individual who thrives in a target-oriented environment, operates effectively under pressure, and is motivated by winning new business. You will also leverage strategic partnerships and internal stakeholders to accelerate market access and deal closure.

Responsibilities

• New Logo Acquisition

  • Own the acquisition of new logos within assigned markets, segments, and accounts.
  • Develop and execute account-specific approaches to penetrate target organizations and establish new commercial relationships.
  • Build and maintain a healthy pipeline of qualified prospects and opportunities.
  • Consistently work toward and achieve assigned business development and revenue targets.
  • Identify decision-makers, influencers, buying centers, and potential entry points within target organizations.
  • Apply structured opportunity qualification to evaluate target accounts rigorously.

• Account Research & Go-to-Market Planning

  • Take full ownership of assigned target accounts and conduct comprehensive A-Z account research.
  • Develop a strong understanding of target accounts, including business model, strategic priorities, products & services, geographic footprint, target customers, growth plans, and language and localization requirements.
  • Identify where the company's service portfolio can create measurable value for each target account.
  • Build and maintain account plans and stakeholder maps for defined target accounts.

• Prospecting & Business Development

  • Conduct proactive outbound prospecting through various channels, including meetings, calls, email, LinkedIn, networking, and events.
  • Generate new meetings and business opportunities through structured and persistent prospecting.
  • Collaborate with Marketing to generate and manage pipeline through account-based marketing efforts.
  • Maintain consistent prospecting activity and pipeline generation.

• Consultative Selling & Deal Closure

  • Understand client requirements and position relevant services accordingly.
  • Develop compelling commercial propositions, proposals, and presentations in collaboration with internal teams.
  • Lead commercial discussions and negotiations, owning opportunities from prospecting through to deal closure.
  • Respond to and win structured bids/RFPs, particularly government-driven, and define quantified ROI/business cases for prospective clients.

• CRM, Pipeline & Reporting

  • Maintain accurate records of prospects, activities, opportunities, and deal stages in CRM.
  • Provide visibility on pipeline value, forecasts, conversion rates, and activities.
  • Analyze pipeline performance and continuously improve prospecting and conversion approaches.

• Cross-Functional Collaboration

  • Work closely with Production, Marketing, and other functions to ensure commercial commitments are deliverable.
  • Coordinate internally to develop customized solutions and proposals for prospects.

• Networking and Industry Engagement

  • Attend industry conferences and events to promote the organization and network with potential clients and partners.
  • Develop and maintain client relationships, expectations, and satisfaction.

Education, Experience & Qualifications

• A bachelor’s degree in business management or related field is preferable.
• At least 8 years of proven experience in business development or hunting roles, preferably in multi-product selling environments.
• Strong understanding of Language and Translation services and previous experience in agency environments is highly preferred.
• Excellent prospecting, networking, negotiation, and closing skills.
• Strong commercial acumen and ability to identify revenue opportunities.
• Excellent proficiency with MS Office applications and strong command of English.

Behavioral Competencies

• Adaptability
• Problem Solving
• Initiative
• Team Oriented
• Ability to work under pressure

Technical Competencies

• Business Acumen
• Negotiation
• Customer Relationship Management
• Proposal Writing
• Presentation Skills
• CRM & Sales Tools
• ROI & Business Case Development

Travel Requirements

• Willingness to travel approximately 25–50% to UAE, typically involving one to two business trips per month, depending on business requirements.