About the Role
The Personal Loan Retention Officer is responsible for managing customer retention activities for Personal Loans and Finance products. Key responsibilities include handling Liability Letter (LL) requests, identifying Fresh and Top-Up loan opportunities, and facilitating loan rescheduling and restructuring solutions. This role emphasizes retaining existing customers by providing suitable financial solutions, ensuring timely processing of requests, and maintaining adherence to internal policies, regulatory requirements, and established service turnaround times.
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Responsibilities
- Manage customer retention activities for Personal Loans and Finance products.
- Handle Liability Letter (LL) requests.
- Identify and facilitate Fresh and Top-Up loan opportunities.
- Provide solutions for loan rescheduling and restructuring.
- Ensure timely processing of customer requests.
- Maintain adherence to internal policies and regulatory requirements.
- Uphold service turnaround times for all activities and inquiries.
Knowledge, Skills, and Experience
- University Graduate/Diploma.
- Minimum 2 years of banking experience.
- Strong sales and negotiation skills.
- In-depth credit and product knowledge.
- Excellent problem-solving and decision-making abilities.
- High attention to detail.
- Awareness of regulatory and compliance standards.
- Strong communication and stakeholder management skills.
- Effective time management and prioritization abilities.
- Strong documentation and process control skills.
- Customer experience focus.
