The Business Manager is a vital role focused on business development and partnership management, requiring an in-depth understanding of partnership lifecycle management, expertise in contract management and negotiations, as well as exceptional client management and influencing skills. This position is aimed at identifying, onboarding, and managing partners while ensuring their voices are heard within our organization.
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The ideal candidate should possess a strong background in the online payment domain, with at least 5 years of experience in a Card Network, acquiring bank, or Payment Service Provider. This role involves working with partners at all organizational levels, including C-level executives.
Key Responsibilities:
- Proactively manage relationships with existing partners (banks, card schemes, Alternative Payment Methods, and Third Party Providers)
- Maintain and enhance standard operating procedures with partners
- Address and resolve day-to-day operational and business escalations
- Negotiate commercial terms and improve cost of payment with partners
- Explore and establish new partner channels as requested by product and business teams
- Collaborate with product, operations, and business teams to enhance user experience with technical providers and financial institutions
- Support merchants’ KYC, banking requirements, onboarding processes, and improve turnaround times
- Conduct workshops and training for associated partners
- Work with the legal team to optimize partnership agreements
- Train and certify third party technical providers for enterprise merchant integration
- Initiate regular reviews with partner channels
- Propose automation procedures, customizable solutions, and improve manual processes
Basic Qualifications:
- 5+ years of experience in business development or partnership management
- 5+ years of experience in developing, negotiating, and executing business agreements
- Bachelor's degree
- Experience with sales CRM tools, such as Salesforce or similar software
- Experience in setting up and managing a sales pipeline
- Fluent in Arabic and English (speaking, writing, and reading)
Preferred Qualifications:
- Experience interpreting data and making business recommendations
- Background in online advertising or high-tech products/services
Our inclusive culture empowers all employees to deliver the best results for our customers.
Location: Riyadh, Saudi Arabia
Work Conditions: Full-time
