Business Manager

The Business Manager is a combination of business development and partnership management role, which requires an in-depth understanding of partnership lifecycle management, expertise in contract management and negotiations, and exceptional client management and influencing skills. This role will be responsible for identifying, onboarding, and managing partners while ensuring their voice is heard within our organization. The ideal candidate will have expertise in the online payment domain, with a minimum of 5 years of experience with a Card Network, acquiring bank, or Payment Service Provider.

Key Responsibilities

• Proactively manage working relationships with existing partners (banks, card schemes, Alternative Payment Methods, and Third Party Providers).
• Maintain and enhance the company's standard operating procedures with partners.
• Follow up and resolve day-to-day operational and business escalations.
• Negotiate preferential commercial terms and improve the cost of payment with partners.
• Explore, evaluate, and establish new partner channels and alliances as requested by product and business teams.
• Liaise with product, operations, and business teams to enhance user experience with technical providers and financial institutions.
• Boost merchant KYC, banking requirements, onboarding process, and turnaround time.
• Set up and conduct workshops and training sessions with associated partners.
• Collaborate closely with the legal team to optimize partnership agreements and reduce barriers resulting in lengthy negotiations.
• Sign up, train, and certify third-party technical providers to support the integration of enterprise merchants.
• Initiate regular reviews with partner channels.
• Propose automation procedures, customizable solutions, and substitutes for manual processes.
• Excellent proficiency in Arabic and English, with strong communication skills.